Manager of Account Management - Global Forwarding

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Join C.H. Robinson as a Manager of Account Management, where you'll provide coaching and leadership to the account management job family. You'll be accountable for direct client interaction to support growth and serve as an escalation point to improve customer experience. Apply today and becoming an integral part of revolutionizing global logistics at C.H. Robinson!

Responsibilities:

Talent Management:

• Manage the performance and development of direct reports through both formal and informal performance management, coaching and feedback, mentoring and training including regular portfolio reviews and stand ups
• Coach team members on how to identify, develop, track and measure continuous improvement opportunities with their accounts
• Manage merit, bonus, and equity programs for assigned team to align compensation with performance results
• Partner with Talent Acquisition to forecast talent needs, establish pipeline, recruit, select and onboard qualified and diverse talent
• Own employee engagement results and implement action plans to improve culture, engagement, collaboration, and a focus on diversity equity and inclusion initiatives
• Model the C.H. Robinson leadership principles and visibly leads and supports change management

Business Management:

• Administer and drive intentional growth and retention through monthly account management and pipeline reviews, through utilization of CRM, and data analytics
• Collaborate with cross-functional teams to drive continuous improvement while ensuring account health and customer commitments are achieved, with an emphasis on increasing efficiency
• Understand and regularly review business and execution strategies, profitability, key performance indicators, and accounts receivables with account teams
• Accountable for direct client interaction to support growth, and serves as an escalation point to improve customer experience
• Provide guidance on pricing strategies including margin guidance and commitment level
• Address and understand market opportunities and trends, and how market conditions impact business performance and financials
• Actively leads and/or participates in various industry, community, and campus activities to enhance the C.H. Robinson brand

Required Qualifications:

• High school diploma or GED equivalent
• Minimum 5 years of account management experience in international logistics
• Must be willing to travel up to 25% of the time

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university
• Strong leadership skills in order to motivate, develop, empower, and energize others
• Strong written and verbal communication skills, including proficiency presenting to both internal and external audiences
• Demonstrated negotiation, collaboration, relationship building, problem solving, and influencing skills
• Ability to remain focused and optimistic in the face of adversity and change
• Demonstrated growth through sales and relationship building and negotiation
• Strong orientation of financial acumen with an ability to apply financial and operational data to assist in making sound business decisions.
• Broad market and industry knowledge
• Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid and floating holidays

• Paid time off (PTO)

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTUREpage.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.