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Inventory Control and Quality Assurance Manager

C.H. Robinson

C.H. Robinson

Quality Assurance
Carson, CA, USA
Posted on Tuesday, February 13, 2024
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Inventory Control and Quality Assurance Manager

Job ID
21900 S. Wilmington Avenue, Carson, California, United States, 90810
Job TypeFull time

C.H. Robinson is seeking a Manager Inventory Control and Quality Assurance (ICQA) to revolutionize warehouse operations. This is not your typical role – it’s a chance to lead innovation. Collaborating closely with the General Manager, you'll be instrumental in achieving Six Sigma level accuracy, ensuring world-class inventory management. You’ll take the lead in defect tracking and remediation processes, analyzing root causes, and charting the optimum path forward. If you bring a fresh perspective with a process/continuous improvement mindset and have a proven track record in inventory and/or quality control, we want you on our team. Join us in redefining excellence and apply today to be a key player in shaping the future of logistics at C.H. Robinson!


  • Analyze and interpret data, make sound conclusions, create, present, and execute actions to improve overall quality

  • Lead and/or participate in frequent Gemba and Kaizen events, driving actions for improvement

  • Provide comprehensive oversight for each customer's entire inventory profile, conducting audits and reporting on inventory levels (location, amounts, accuracy, cycle counts, reconciliations, etc.) to meet analysis requirements as determined by the customer

  • Collaborate with Operations, Learning, and Service Assurance leaders for timely and constructive evaluations

  • Model safe, clean, and orderly behavior across the facility, adhering to OSHA and AIB standards

  • Hire, train, and oversee ICQA staff, supporting their development and success

  • Generate and maintain departmental reports, contributing to transparent communication

  • Develop, manage, and update KPI metrics on a weekly/monthly basis

  • Present daily and weekly reports to senior management, highlighting ICQA team performance

  • Review and analyze customer defect data, developing action plans to reduce defects and improve overall quality

  • Implement error-proofing measures, such as Poke Yoke, to support continuous quality improvement while also contributing to achieving P&L targets through effective optimization of labor resources

  • Operate a forklift as needed, utilizing on-site training and certification, while also undertaking general maintenance and cleanup of the warehouse as necessary

  • Take on additional related duties as assigned, contributing to the overall success of our team

Required Qualifications:

  • 5 years of inventory or quality control experience in a warehouse environment

  • 2 years of supervisory experience leading or managing teams

  • Experience managing inventory with lot control and/or shelf-life requirements.

  • Experience with inventory policies and procedures (Including USDA, FDA, and International Policies).

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer

  • Must be able to lift 40 pounds

  • The physical demands listed are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Modified “light duty” restrictions may be arranged as needed and when available for job-related injuries or illnesses

  • Acute hearing is necessary for telephone and in-person communication with customers, and visual acuity sufficient to read a computer screen and paper documents

Preferred Qualifications:

  • Prior WMS experience preferred

  • College degree preferred

  • Experience in inventory and/or quality control within larger facilities (ranging from 300K sq. ft. to 1M sq. ft.+)

  • Proficient in material handling equipment

  • Excellent verbal and written communication skills. Relates well with employees and superiors. Good work attitude

  • Strong leadership, delegation, and effective team-building skills. Excellent interpersonal skills and attention to detail.

  • Results-oriented mindset with a demonstrated competency to lead and influence others to accomplish goals

  • Open-minded and decisive with strong analytical, mathematical or data analysis bias with root cause analysis & barrier removal skills

  • Ability to follow and ensure compliance to work instructions

  • Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization

  • Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran


Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Two medical plans (including a High Deductible Health Plan)

  • Prescription drug coverage

  • Enhanced Fertility benefits

  • Flexible Spending Accounts

  • Health Savings Account (including employer contribution)

  • Dental and Vision

  • Basic and Supplemental Life Insurance

  • Short-Term and Long-Term Disability

  • Paid and floating holidays

  • Paid time off (PTO)

  • Paid parental leave

  • Paid time off to volunteer in your community

  • Charitable Giving Match Program

  • 401(k) with 6% company matching

  • Employee Stock Purchase Plan

  • Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTUREpage.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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