As Account Representative you will be responsible for growing existing business as well as prospecting new customer opportunities. You will also be responsible for performing a variety of functions; increasing branch revenue by securing new business, developing existing house accounts with a measured cadence of customer contact, working with the client and pricing teams to ensure market competitiveness, enhancing revenue through process improvements and customer adhesion by cross-selling new products or services.

On Your Next Adventure, You’ll:

• Retain and grow a customer portfolio

• Conduct monthly simple SWOT analysis and report key findings to management during monthly portfolio reviews

• Cultivate consultative, long-term relationships with contacts at varied levels, based on account complexity, with existing customers

• Be in continuous contact with customers:

• Conduct internal data analysis and pipeline reviews weekly with commercial team (Account Management, Sales, General Managers)

• Educate clients on CHR tools and technology;

• Utilize prospecting tools such as MSRT, Hoovers, LinkedIn and Data Myne to qualify leads

• Assist sales executives and support sales campaigns by providing warm leads and supporting the sales cycle and onboarding of accounts where appropriate

• Document client activity through our Opportunity Management and MDM tools

• Ability to define, develop and document business processes (SOP’s) and procedures (KPI’s) with customers

• Site Specific: Prospect for new customers, drive new sales opportunities and close business primarily over the phone

• Site specific: Collaborate with operations teams to implement new business

• Work with pricing department or carriers directly to secure pricing and submit pricing proposals to customers

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

You’re a Great Fit if You Have:

• High School Diploma or GED

• Ability to travel 50-70%

• 2 years experience in Sales or Customer/Account management

• Passion for sales and building customer relationships

• Attention to detail and strong analytical skills

• Strong written, verbal, and presentation communication skills in English and French, including the ability to persuade, motivate and influence others

• Ability to define, develop and document business processes and procedures

• Driven, enthusiastic, persistent, confident, highly motivated and results focused

• Values a diverse and inclusive work environment

What do we offer?

• Real career possibilities and the opportunity to develop your talent in a fast moving, global organization

• A fun, positive and open environment which encourages thinking outside the box

• Use and develop your language skills in our international work environment.

• Our offices speak over 26 European languages each day.

• Compensation includes a monthly salary and bonus based on personal, team performance and business growth.

• Benefits package which includes: commuter allowance, life insurance, WFH allowance, healthcare plan, ICAS and ESPP, unlimited access to training platform Percipio and GoFluent,

• Employee Assistance Program ICAS