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Engagement Director - Salesforce GTM



Sales & Business Development
United States
Posted on Thursday, May 30, 2024

Job description:

We are seeking an experienced and dynamic Salesforce Practice Delivery Leader to lead and drive the successful delivery of Salesforce projects and initiatives within our organization. As the Salesforce Practice Delivery Leader, you will be responsible for overseeing the planning, execution, and successful delivery of Salesforce solutions, ensuring they meet the business needs and exceed client expectations. Your expertise in Salesforce technology, project management, and team leadership will be instrumental in achieving project objectives while maintaining a high level of customer satisfaction.


  • Project Delivery Management:
    Lead the end-to-end delivery of Salesforce projects, including scope definition, resource allocation, timeline management, and quality assurance.
    Collaborate with cross-functional teams, including consultants, developers, analysts, and stakeholders, to ensure project milestones are met on time and within budget.
    Monitor project progress, identify risks, and implement mitigation strategies to ensure successful project delivery.
  • Offer Management:
    Work closely with the sales and business development teams to review and assess project proposals and ensure that they align with the organization's capabilities and strategic objectives.
    Collaborate with stakeholders to develop competitive and compelling project offers, taking into account the scope, budget, timeline, and resource requirements.
  • Client Engagement and GTM:
    Aligns with Capgemini’s leaders to drive our Salesforce practice growth in-line with yearly business plan objectives.
    Supports our Marketing and Alliances leadership in their effort to design and deploy impactful marketing and demand generation tactics aligned on our GTM priorities.
    Participate in client discussions and presentations to showcase the organization's Salesforce practice capabilities and tailor offerings to meet specific client needs.
    Acts as Thought Leader ensuring increased synergies across Capgemini service lines – Represents our Salesforce competencies in pitches with strategic accounts.
    Sponsors Key Account planning and Co-Sell (with Salesforce) execution. Works with BU’s and Tower Leads to drive new business / joint success on prioritized accounts.
    Serve as the primary point of contact for clients, fostering strong relationships, and understanding their business needs and requirements.
    Provide expert guidance and consultation to clients and team members on Salesforce best practices, solutions, and opportunities for process improvements.
    Handle client escalations and work towards resolution in a professional and efficient manner.
  • Team Leadership:
    Lead, mentor, and inspire a team of Salesforce professionals, encouraging collaboration, skill development, and high performance.
    Conduct performance evaluations, set performance goals, and provide regular feedback to team members to enhance their capabilities and growth.
    Manages billable utilization for the team to the defined targets for the practice.
  • Project Staffing:
    Collaborate with talent acquisition teams to identify and recruit top Salesforce professionals, including administrators, developers, and consultants.
    Assess project resource requirements and allocate the right talent to projects based on their skills, expertise, and availability.
    Plan and coordinate training and upskilling initiatives to enhance the capabilities of the Salesforce team members.
    Collaborates with the Salesforce Global leadership to validate learning and development objectives – Leverages our learning and development assets and curriculum to ensure that Salesforce practice areas meet and exceed alliance certification targets.
    Implement effective workforce planning strategies to ensure adequate staffing levels to meet project demands.
  • Salesforce Expertise:
    Stay abreast of the latest Salesforce developments, updates, and features, and apply that knowledge to enhance project outcomes and recommend innovative solutions.
    Provide thought leadership on Salesforce best practices, tools, and methodologies to drive successful project deliveries.
    Leads the way driving global collaboration, connecting US based center of excellence Salesforce leaders to subject matter experts across regions. Helps accelerate knowledge sharing on international clients.
  • Process Improvement:
    Identify areas for process improvement within the Salesforce practice, optimizing project delivery methodologies, tools, and templates.
    Work with the leadership team to establish and implement best practices for Salesforce project management.
  • Quality Assurance:
    Ensure that Salesforce projects adhere to quality standards and comply with established guidelines and protocols.
    Perform regular audits and reviews of project deliverables to ensure they align with client requirements and project objectives.

Required Skills:

  • Bachelor’s degree in computer science, Information Technology, Business, or a related field. Advanced degrees are a plus.
  • Proven experience (typically 10+ years) in successfully managing and delivering Salesforce projects.
  • Salesforce certifications, such as Salesforce Certified Administrator, Salesforce Certified Platform Developer, or Salesforce Certified Sales Cloud Consultant.
  • Strong leadership and team management skills, with the ability to motivate and guide cross-functional teams to achieve project goals.
  • In-depth knowledge of Salesforce platform capabilities, configuration, customization, and integration with other systems.
  • Excellent communication and interpersonal skills to effectively engage with clients, stakeholders, and team members.
  • Demonstrated experience in handling complex client relationships and managing client expectations.
  • Strong analytical and problem-solving abilities with a focus on driving results and delivering value to clients.
  • Project management expertise with a track record of successfully managing multiple projects simultaneously.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

  • Flexible work
  • Healthcare including dental, vision, mental health, and well-being programs
  • Financial well-being programs such as 401(k) and Employee Share Ownership Plan
  • Paid time off and paid holidays
  • Paid parental leave
  • Family building benefits like adoption assistance, surrogacy, and cryopreservation
  • Social well-being benefits like subsidized back-up child/elder care and tutoring
  • Mentoring, coaching and learning programs
  • Employee Resource Groups
  • Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com


Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.