We work in a hybrid model!

Recruitment process for this position and onboarding trainings are conducted online.

At Capgemini, we're proud to be a global leader in working with companies to transform and manage their business by harnessing the power of technology. We are guided everyday by the purpose of unleashing human energy through technology for an inclusive and sustainable future.

We are a responsible and diverse organization, with a strong 55-year heritage and deep industry expertise. We are trusted by our clients to address the entire breadth of their business needs — from strategy and design to operations. Our actions are fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Your future tasks:

• Conduct consultancy work including SACM processes reviews, service maturity assessments, health checks, Service Improvement Plans (SIPs) and transformation projects
• Build customer relationships by delivering at client expectations on assigned deliverables, proactively identifying add on work and assisting in identifying cross sales leads
• Carry out discovery process by gathering customer’s business requirements and/or assessing the maturity of the IT organization and the level of business
• Translate customer’s business requirements into IT delivery, including IT principles
• Oversee specific work / tasks or process streams including ensuring ITIL aligned processes, procedures and work instructions are produced to required standard and are trained upon

Our Requirements:

• Proficiency in IT Asset Management Lifecycle and Configuration Management processes and efficiency in adoptions (tool agnostic and client oriented)
• Awareness of technologies and good practices that support AMDB (HAM and SAM) and/or CMDB (incl. CSDM) solutions, integrations including auto-discovery tooling
• Understanding of functionalities of at least one ITSM CMDB solution (ServiceNow, BMC Remedy etc.) and ability to explain and recommend platform capabilities/structures to maximize value of delivered service
• Strong planning and analytical skills to evaluate the criticality of information/data collected from multiple sources, reconcile conflicts, decompose high-level information into details (MS Excel, Project, Visio skills as a plus)
• Presentation and workshops facilitation skills, ability to provide training to clients and internal team members
• Willingness to work with new technologies and to acquire new skills, e.g., Now Platform latest modules and plugins, ServiceNow Discovery, Agile Development, SCCM, Blazent, JIRA
• Excellent command of the English language and experience in communication across all levels of an IT organization, at the most senior level

Nice to have:

• Experience with ServiceNow products/features, like (not limited to) Discovery, Service Mapping, CI Class Manager, CMDB Health, IRE, De-duplication, Reporting, Permission Modelling
• ServiceNow micro certifications, CSA or CIS certificates
• Hands-on experience in deployment, configuration, or administration of the ServiceNow platform, familiarity with system automations, table topology and integration architecture
• Familiarity with Service Integration ecosystem specifics

What have we prepared for you?

A lot of benefits:

• Private medical care and life insurance with ability to buy additional packages (e.g., dental care, senior care, oncology) on preferential terms.
• Access to Capgemini Helpline with possibility to chat with therapists.
• Bonuses for recommending your friends to Capgemini.
• Access to Inspiro app with rich audiobooks database
• Access to our NAIS benefit platform (40+ options available: Netflix, SpotifyMultisport, cinema tickets, etc.)

Personal and professional development:

• 70+ training tracks with certification opportunities (e.g. MS Azure, AWS, Google) on our NEXT training platform.
• Platform with free access to Pluralsight, TED TalksCoursera materials and trainings.
• Free access to Udemy Business account with ability to use during and outside working hours.
• Transparent performance management policy.

Our legendary atmosphere:

We value teamwork and good relationships. We work together, drink coffee together, and form friendships both inside and outside of work.

• No official dress-code.
• Various communities: OUTfront, Women@Capgemini, Foreigners Community, and more.
• Day off for volunteering
• Ability to implement world-changing initiatives thanks to our Grant Program

Who are we?

Being one of us means constant development among other great people. It's a team who you want to spend time with, during and after work. Trainings and initiatives make your daily tasks more interesting, fun, and unique.

One of Capgemini Poland’s business unit is Cloud Infrastructure Services (CIS) – all the teams inside have a variety of scopes.

Our employees say that in CIS they are surrounded by awesome teammates who are ready to help you professionally or just to drink a coffee with. You can count on your managers, willing to support you and share their expertise with you.

It's time to #Get the Future You Want!

Your life is in your hands, and you have the opportunity to improve it, develop yourself, and simply — join us :)

Do you want to get to know us better? Watch this short video: Dołącz do nas w Capgemini! | Join us at Capgemini!

Do you have any additional questions about working at Capgemini? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.