The Capgemini Global Service Line entitled Digital Customer Experience (DCX), helps organizations understand and implement the right mix of business focused digital capabilities, deployed within the right framework for transformation – to fundamentally change how they do business and serve their customers. Digitally mature organizations deliver on improving customer advocacy and driving growth. Available worldwide and across all industry sectors, the consolidated offer from Capgemini helps enterprises to embed digital customer experiences into the heart of their organizations, while transforming their future business models and processes. DCX addresses the need to achieve and sustain business value via digital initiatives, from the back end right through to the front line

Salesforce Developer

The Salesforce Developer will work within the pre-deploy design and configuration function of the RCI Salesforce Systems business team.

The Salesforce Developer maintain a blend of responsibilities that span the spectrum of Administration, Sales Cloud, Service cloud, Marketing Cloud configuration, Communities and Force.com development. You will work alongside their fellow Salesforce team to understand and proactively monitor all aspects of the configuration. Where applicable and necessary, she/he will collaborate with internal/external Salesforce Architects/ Integrators solutions and/or other internal data/technical associates when the complexity of identified solutions warrants it.

Other Responsibilities include (but are not limited to):

• Participating in strategic and tactical planning discussions to continuously improve the salesforce.com platform

• Participating in integration designs and developments

• Configuring and maintaining the functional objects of Sales, Marketing & Service Cloud

• Creating and managing workflow rules, data validations, triggers, and object customizations where required/appropriate

• Creating and maintaining reports and dashboards

• Customizing Object fields, page layouts, record types, searching, list views, etc., (which may include, where appropriate, using Lightning, Visualforce and/or Apex)

• Managing operational requests and assisting in the escalated resolution of support issues, working with diverse user groups when required

• Creating and maintaining system interface diagrams, functional designs, and technical specifications

• Proactively identifying production risks and creating actionable mitigation plans

• Participating in the Agile development process where applicable/appropriate

Job Requirements:

The Salesforce Developer will work alongside their fellow Salesforce team to understand and proactively monitor all aspects of the configuration. Where applicable and necessary, she/he will collaborate with internal/external Salesforce Architects/ Integrators solutions and/or other internal data/technical associates when the complexity of identified solutions warrants it.

Skill Requirements

Successful candidate will work with key stakeholders to execute configuration & development changes derived from specific initiatives or resulting from Salesforce platform releases/upgrades

• 6-10 years’ experience in Salesforce with Force.com (Apex classes, triggers, and Visual force) implementation experience
• Excellent in Costumer/Client interaction.
• Good problem-solving skills.
• Good Communication skills both written and verbal.
• Salesforce Developer certification preferred
• Lightning components development experience is preferred

Let's talk about what's in it for you!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.

Recognized by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.