Second Line Support Engineer
Capgemini
Here at Capgemini, we are shaping the future.
To reinforce our service desk we’re looking for second-line support engineers to join our team.
What we expect from you:
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Assisting customers with hardware, software, configuration and application problems
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Support by by phone, email, remote support and onsite service.
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Escalate complex queries to the relevant team member or external support provider for resolution when necessary.
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To ensure that support calls are logged on the helpdesk system and resolved within SLA.
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Maintain documentation for all systems (hardware and software, network).
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Diagnose and troubleshoot technical issues, for Laptops, Desktops, Account & Network configuration, Windows 10 configuration
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Work closely with the L1 support to share knowledge & L3 support for more complex incidents
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Provide prompt and accurate feedback to customers and follow up to ensure full functionality after troubleshooting
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Prioritizing open issues
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Having a customer mindset and maintaining good relationships with customers.
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This function offers an excellent starting point when you want to grow in to a specific function like Security or Network specialist, Azure & M365, Vmware or Hyper-V specialist.
You will need the following skills and experience:
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Good knowledge of Windows Server, Windows 10, MS Office, Active Directory
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Microsoft 365 applications & configuration
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ITIL Foundation
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Networking Skills
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Excellent customer service skills and your mission is to help end users in the most efficient way
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We are looking for a generalist as we provide service to different customers & environments
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We are looking for an engineer with a proactive & problem solving attitude
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You need Hardware, windows 10, printer and networking troubleshooting skills
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Experience in Virtualization & Citrix environments is a plus
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Dutch, English are mandatory + a good level of French.
What you can expect from us:
We offer you the opportunity to work as part of the Cloud Infrastructure Chapter on projects with small, medium-sized, and large international and multinational clients.
A dynamic work environment with your fellow Support enthusiasts within Capgemini, and a good cup of coffee! The freedom to develop yourself through our ALL-YOU-CAN-TRAIN concept gives you access to all cloud-related training, you name it!
Tell us your ambitions and we are looking forward to helping you reach them together. This is all supported by an attractive salary package.
- Market range salary
- Company car + fuel card
- Unlimited training with our ALL-YOU-CAN-TRAIN concept
- Insurances
- and many more
Read all about it in the below 2 links
- A career where high performance is rewarded and where we expect you to use the “Capgemini Academy” to your full benefit.
- 10 Reasons to Join Capgemini : https://www.capgemini.com/be-en/10-reasons-to-join-capgemini/
- Learning and development https://www.capgemini.com/be-en/careers/learning-development/