Service Now Consultant - Norge
Capgemini
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
ServiceNow consultant
The role
In this role you can expect to:
- Work closely with customers to research, design, develop and deliver innovative solutions to improve their business processes
- Assists ServiceNow Business Analyst in estimating release level of effort. Makes recommendations which yield a more cost-effective product and better streamlined workflows
- Responsible for the overall design of the application and enable innovative solutions to drive process automation across IT Services on ServiceNow Platform
- Assist or drive design workshops across projects to work with other IT streams to improve the platform adoption and user experience of ServiceNow
- Ability to prepare prototypes in demo instances for proposed solutions
- Analyzing ServiceNow releases and upgrades and how it impacts the current features and applications in use
- Design and architect ServiceNow CMDB, discovery jobs, and automation workflows and flow using ServiceNow Orchestrator
- Create ServiceNow reports and dashboards
- Support with Pre-Sales activities and respondning to RFP’s and RFI’s
- Help and support Junior Consultants to grow within the ServiceNow area
Qualifications
- Have several years of technical and functional experience with ITIL Service Management processes
- Have several years of experience designing, developing, testing, implementing and maintaining ServiceNow platform and integrations
- ServiceNow Certified System Administrator
- Additional ServiceNow suite certifications is a plus
- Exceptional interpersonal, communication, facilitation and influencing skills
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision
- Have strong supplier management skills to help provide direction and ensure quality of services
- Experience in managing an application, Agile/Scrum skills, ITIL Practitioner
- Demonstrable experience with the use of MS Office applications: Word, Excel, Outlook, PowerPoint, SharePoint, Project, Visio.
- Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture and worked integration with other applications
- Experience in designing/developing/configuring architecture for ServiceNow modules/features as a minimum (ITSM, ITOM, HR, SAM, ITBM, CSM, FSM, SecOps, GRC, Orchestration)
- Experience within Multi Service Provider (MSP) solutioning based on ServiceNow
- Understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS, JSON, SOAP
- General Understanding of Database technologies such as SQL, MySQL, Oracle
- Experience in planning and execution of ServiceNow upgrades
- ITIL Certified
- Knowledge in Norweigan and a valid working permit for Norway are required
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.