Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

We are looking for an Operations Project Lead to ensure our support teams succeed in delivery. You will be responsible for maximizing our client’s satisfaction via service coordination, successful project implementation and continuous improvement. The successful candidate will have the opportunity to develop within a very dynamic team and support cross-teams projects.

YOUR TASKS

• Operations Oversight: Lead and manage day-to-day operational activities, ensuring smooth and efficient business processes.
• Process Improvement: Identify opportunities for efficiency improvements and implement strategies to streamline processes, reduce costs, and increase productivity.
• Team Leadership: Supervise, mentor, and develop the operations team, providing guidance and support to ensure high performance.
• Budget Management: Monitor and manage operational budgets, including resources allocation, expense control, and financial performance.
• Vendor Management: Develop and maintain strong relationships with external vendors and service providers, negotiating contracts and overseeing performance.
• Compliance & Quality Assurance: Ensure all operations are compliant with internal policies, industry standards, and legal requirements.
• Reporting & Analysis: Track key performance indicators (KPIs) and provide regular reports on operational performance to senior management.
• Cross-Functional Collaboration: Work closely with other departments (e.g., finance, HR, sales) to ensure alignment on operational goals and business objectives.
  

YOUR PROFILE

• At least 5 years of experience in a service / delivery manager role. Proven ability to lead and manage teams effectively.
• Good understanding of transition/project management methodologies
• Excellent organizational and communication skills
• Strong problem-solving and decision-making skills
• Ability to work with multiple stakeholders and at different levels of the organization.
• Very good command of both French and English languages

Nice to have:

• Technical awareness
• Certifications (Prince2, ITIL or any other relevant)

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Multisport.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Apply now!