ServiceNow Business Analyst | 6 to 12 Years | Pan India
Capgemini
IT
India
Posted on Oct 23, 2024
Job Description
- Requirement specification for enhancement requests for existing servicenow tools and processes
- Leading various ITSM customer working and focus groups to solicit requirements
- Direct interaction with customers as well as on and off-shore development teams
- Identify areas of process and tooling improvement
- Ensure gaps are clearly defined and assessed
- Functional specification of target state processes
- Work closely with the development teams throughout all phases
- Produce test strategies and engage actively in the testing phase
- Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements
Job Description - Grade Specific
- Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM/HRSD/ITBM/GRC to the organization and able to align business requirements to the specific way these are implemented within that platform
- Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue
- Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas