JOB DESCRIPTION

• Manages the Accounts Payable Dispute resolution and helpdesk Process Department of an Engagement, and may be assigned an additional team within Accounts Payable
• Responsible for the execution of the Accounts Payable Helpdesk and Dispute activities undertaken on behalf of the client.
• Resolve all Business requestor and supplier escalations that can be handled within the DoA of the engagement, and drives the resolution of escalation, in collaboration with the client, through conference calls with Requestor groups, Procurement teams, VMD teams, and other client groups and contacts. Takes ownership in driving issues to resolution.
• Drives the AP process and implements appropriate strategies and quality improvements where necessary. Maximizes the use of technology to reduce manual effort, and drive Effective and Efficient Accounts Payable process
• Looks strategically at business rules, dynamic strategies, and works with reporting an insights teams to develop predictive analysis. Also works with technology teams to ensure a maximized level of automation across all processing and interaction roles.

PRIMARY SKILLS

• Drives the AP process and implements appropriate strategies and quality improvements where necessary. Maximizes the use of technology to reduce manual effort, and drive Effective and Efficient Accounts Payable process
• Looks strategically at business rules, dynamic strategies, and works with reporting an insights teams to develop predictive analysis. Also works with technology teams to ensure a maximized level of automation across all processing and interaction roles.
• Provides mentoring to team as needed and conducts “no stripes” meetings with teams. Creates a strong team Accounts Payable culture.
• Ensures team SLA and KPI targets are met, reviews critical supplier accounts, and takes ownership in resolving key account issues.
• Sets forth the new process and team targets. Has an end to end vision of the overall objectives and synergies between the teams.

SECONDARY SKILL

• e-evaluates process timeline to decrease turnaround time & improve End user satisfaction (Clients Business users and suppliers’ team)
• Oversees query process to ensure all queries are completed accurately and timely
• Analyzes Business requestors and supplier behavior, recommending methods to improve efficiency and AP performance and reduce the volume of exceptions and disputes. Works with Procurement, VMD, Business function teams and other client partners to optimize process and minimize disputes.
• Frontline for operational escalations management