Floor Manager

Location

Benefits

Pulled from the full job description

Full job description

POSITION PURPOSE:

We are seeking a hospitality focused and organized individual to join our team as a Floor Manager Executing a pivotal role in ensuring the seamless operation of all hospitality-related activities on the floor of the establishment. Overseeing staff, maintaining exceptional guest experiences, and optimizing operational efficiency.

ESSENTIAL FUNCTIONS AND DUTIES:

• Greet and welcome visitors in a courteous and professional manner, ensuring a positive first impression of the company.
• Supervise restaurant staff during service hours, including servers, hosts/hostesses, bartenders, and bussers, to ensure smooth operations and exceptional customer service.
• Collaborate with the management team to develop and implement strategies for increasing sales, improving efficiency, and enhancing the overall guest experience.
• Train new staff members on restaurant policies, procedures, and service standards, and provide ongoing coaching and feedback to optimize performance.
• Assign duties, provide training, and monitor performance to ensure high standards of service delivery.
• Foster a positive work environment and encourage teamwork among staff members.

KNOWLEDGE, EXPIERENCE AND SKILLS

• Serve as a liaison between floor staff, management, and other departments.
• Communicate relevant information such as promotions, events, or policy changes to the team.
• Excellent communication skills, both verbal and written, with a courteous and professional demeanor.
• Proven experience in a supervisory or managerial role within the hospitality industry.
• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Sound knowledge of hospitality operations, including front office procedures, F&B service.
• Familiarity with hospitality software systems for reservations, billing, and guest management.
• Strong interpersonal skills, with the ability to interact positively with a diverse range of individuals, including clients, colleagues, and staff.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook) and other relevant software applications.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to adapt to changing priorities and work schedules as needed.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

• Ability to sit and/or stand for extended periods.
• Ability to move around the establishment, including walking, standing, to supervise operations and assist guests as needed.
• Ability to lift and carry up to 40 pounds occasionally.
• Flexibility to reach, bend, and stoop.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

Cipriani is an equal opportunity employer.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Restaurant type:

• Fine dining restaurant

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work Location: In person