groups & meetings specialist
CitizenM Hotels
Netherlands
Posted on Oct 16, 2024
To ensure the right groups are converting and staying at citizenM hotels. Ensure societyM meeting rooms are actively being booked online; the groups & meetings specialist is responsible for the sales and day-to-day organization of group and meeting business for all citizenM hotels. In this capacity, she/he is responsible for target revenues, pricing and negotiations, planning and implementation of sales activities and acquisition of group and meeting business.
The groups & meetings specialist works very closely with the other groups & meetings specialists and coordinators, as well as all sales and demand managers in the commercial team, in order to optimize each other's activities.
- Department
- commercial
- Employment Type
- Permanent - Full Time
- Location
- Netherlands, Voorschoten
- Workplace type
- Hybrid
- Reporting To
- head of groups & meetings
Key Responsibilities
- Accept and convert the right groups - decision making
- Point of contact for group and meeting bookers from companies, travel agents and conference centers for all locations
- Managing group blocks in the CRS and meeting bookings in the online booking engine
- Work closely with the sales & demand team and revenue tool Duetto for pricing decisions
- Proactive approach to acquire repeat clientele and build relations
- Account management and build out production
- Work on projects and other (administrative) activities
- Assist groups & meetings coordinators with organizing tasks where needed
Qualifications / skills
- Group and/or meeting business experience
- Customer focussed
- Negotiation skills
- Bachelor degree
- Proactive attitude, show initiative
- Organizational skills with ability to prioritize and eye for detail
- Strong communication and analytical skills
- Fluent in spoken and written English and either Dutch, French & Italian as a second language
What's in it for you?
- citizenM experience nights for you (and friends and family)
- Personal and professional development opportunities and programs
- Latest tech devices and all the tools you need to be successful in your role
- Commuting travel costs covered (by car or public transport)
- Pension and cycle-to-work scheme
- Subsidized fresh daily lunches at our support office
- Flexible public holidays
- Employee assistance program
- Varied team days and social events (from food trucks and quizzes at the office to parties on boats)
- Spacious office in a historic building surrounded by gardens
Please note that we are only able to consider applicants with the right to work in the Netherlands. We won't be able to sponsor Visas for this role.
About citizenM
citizenM is an affordable luxury hotel chain for mobile citizens of the world. With a style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design-driven, and value-conscious. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA, and Asia, with more to come soon. We are proud to put hospitality back into the hospitality industry and have received numerous awards for our groundbreaking approach. We like to do things differently. This means our hotels are not traditional… and neither are our support offices. We're open-minded, with kind hearts and global minds.
We actively seek applications from qualified individuals and groups who are under-represented in the workplace, whether in relation to religion, ethnicity, age, gender identity, sexual orientation or disability. We’re also happy to make accommodations in the interview process and beyond to best suit the needs and strengths of disabled people and neurodivergent individuals. If you require accommodations, please add a note in your application and we will work together to find the best solution possible.
We actively seek applications from qualified individuals and groups who are under-represented in the workplace, whether in relation to religion, ethnicity, age, gender identity, sexual orientation or disability. We’re also happy to make accommodations in the interview process and beyond to best suit the needs and strengths of disabled people and neurodivergent individuals. If you require accommodations, please add a note in your application and we will work together to find the best solution possible.
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