hotel day ambassador - internship
CitizenM Hotels
Customer Service
Rome, Italy · Metropolitan City of Rome, Italy
Posted on Oct 16, 2024
Purpose
We are looking for someone who isn’t afraid to do things differently and join a company that is turning the hospitality industry upside down and expanding globally. A unique opportunity has come up to join our hotel teams in Rome.
Come join a fun, flexible, and passionate team that has big dreams and even warmer hearts.
Why working for us is different
We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.
We’re proud to put hospitality back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.
Internship purpose
With your internship here you’ll be exposed to all that hospitality offers in reference to Operations including hospitality management, food and beverage, guest experience, and over all day-to-day operation.
You will have regular check-in moments with your designated internship manager- you will be able to set goals and continue your learning through this hands-on role. We will also be able to accommodate any credit-related learning or projects as needed.
- Application Deadline
- October 26, 2024
- Department
- hotels
- Employment Type
- Internship
- Location
- Italy, Rome
- Workplace type
- Onsite
- Reporting To
- hotel manager
your typical citizenM shift could include:
- Assist ambassadors with daily operations- welcoming and greeting guest ,self check ins & check out, reservation verification, concierge inquiries, guest requests and demands, luggage storage,
- Change the way guests feel about hospitality, deliver the citizenM guest experience- connecting, friendly, genuine and real - curating a personalized experience
- Work collaboratively with team members by delivering memorable experiences
- Learn to work with system platforms and booking engines (online travel agencies) used to conduct daily operations and reservations.
- Exposure to F&B - Barista, mixologist, serving and preparing meals, Learning the requirements to maintain a kitchen within Department of health standards.
- Work as night ambassador for up to 1 months where you learn how to conduct our Night Audit procedure, close the bar and prepare breakfast with our night owls
What you will learn
- Exposure to non-traditional pretty epic hospitality culture with awesome values
- Importance of facilitating happiness and building trust amongst a team.
- Benefits of cross-trained empowered employees
- Day-to-day duties of ambassadors
- Skills in making barista coffee, mixology (cocktails) and front-of-house systems and procedures
- How to Adapt to changing conditions and active hospitality smart thinking solutions.
- Effective feedback skills, and awareness of social and emotional intelligence
- Get to the know and discover a new city - we love that!
do you have what we’re looking for?
- Available for six or more months
- A student enrolled at a university during the entire duration of the internship
- Smart thinker with contemporary style
- Empathy and real caring for people
- Community and collaborate thinker
- Gifted at giving and receiving feedback
- Fluent in English, spoken and written. Additional language skills are well accepted
- Ambitious, motivated and eager to learn... and most importantly, you are having fun while doing it!
what's in it for you?
- Internship allowance
- Monthly personal improvement plan
- Exciting on the job training across hotel operations including coffee, mixology, front desk, food preparation and service
- Full immersion (onboarding training)
- Access to citizenM learning and development programs
- Staff meal provided each shift. Delicious barista coffee & tea while working
- citizenM experience nights for you (and friends and family
About citizenM
citizenM is an affordable luxury hotel chain for mobile citizens of the world. With a style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design-driven, and value-conscious. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA, and Asia, with more to come soon. We are proud to put hospitality back into the hospitality industry and have received numerous awards for our groundbreaking approach. We like to do things differently. This means our hotels are not traditional… and neither are our support offices. We're open-minded, with kind hearts and global minds.
We actively seek applications from qualified individuals and groups who are under-represented in the workplace, whether in relation to religion, ethnicity, age, gender identity, sexual orientation or disability. We’re also happy to make accommodations in the interview process and beyond to best suit the needs and strengths of disabled people and neurodivergent individuals. If you require accommodations, please add a note in your application and we will work together to find the best solution possible.
We actively seek applications from qualified individuals and groups who are under-represented in the workplace, whether in relation to religion, ethnicity, age, gender identity, sexual orientation or disability. We’re also happy to make accommodations in the interview process and beyond to best suit the needs and strengths of disabled people and neurodivergent individuals. If you require accommodations, please add a note in your application and we will work together to find the best solution possible.
Our Hiring Process
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