hotel compliance coordinator
CitizenM Hotels
Legal
Netherlands
Posted on Oct 25, 2024
As part of the central services team, you will support the Hotel Operations team to achieve compliance in the domains of Risk Management & Operational Compliance. This will include researching, proposing and implementing the best practices aimed at creating a safe environment for our employees and guests - while achieving internal & legal compliance requirements.
In your internship, you will be responsible to support the Operational Risk & Compliance manager in managing a key process of our operations ‘Operating Permits’ at a global level. Additionally, you will support the team in implementing our global operational risk and compliance framework. The ultimate objective of your role is to support the resilience of our hotel operations and improve the satisfaction of our guests and employees in the compliance domains.
We are looking for an enthusiastic and result-driven intern who will have the opportunity to explore the day-to-day operational risk and compliance functions, participate in a variety of work streams, and make a true contribution. Working directly with the Operational Risk & Compliance Manager, you will be exposed to multiple functions within the Support Office of citizenM, e.g. Operations, Legal, HR, Facility Management and Food & Beverage.
- Application Deadline
- December 31, 2024
- Department
- operations
- Employment Type
- Internship
- Location
- Netherlands, Voorschoten
- Workplace type
- Hybrid
- Compensation
- €600 / month
- Reporting To
- operational risk & compliance manager
Key Responsibilities
- Research and identify applicable regulations and best practices in the domain of Health & Safety
- Maintain documentation and records using our software to be able to demonstrate the hotels’ compliance with laws and regulations
- Track and audit the hotels’ compliance with the policies and procedures of citizenM
- Audit the operating permits and support the area managers in maintaining valid permits
- Organize and publish Safety & Security awareness communications regularly
- Prepare reports, analyses, and statistics to update senior management on the hotel's safety and security performance
Qualifications / skills
- Available for six or more months, start date January/February 2025
- A student enrolled at a university or HBO studies during the entire duration of the internship
- Smart thinker with a contemporary style
- Empathy and real caring for people
- Community and collaborative thinker
- Gifted at giving and receiving feedback
- Fluent in English, spoken and written. Additional language skills are well accepted
- Ambitious, motivated, and eager to learn... and most importantly, you are having fun while doing it!
What will you learn?
- Recruitment process: Gain hands-on experience in the various stages of the recruitment process, including scheduling calls, video calls, and face-to-face meetings, while understanding their significance in selecting the right talents for hotel-related roles
- Talent management: Learn how to manage a talent pool ('the bench'), ensuring its readiness to fill vacancies as they arise within citizenM properties, and comprehend the importance of maintaining such a resource
- Analytical skills: Develop the ability to analyze recruitment trends, identify areas for improvement in time-to-hire metrics, and propose innovative strategies to streamline candidate selection processes
What's in it for you?
- Internship allowance
- Lunch covered at our support office
- Travel costs covered
- Monthly personal improvement plan
- Exciting on the job training
- Access to citizenM learning and development programs
- Training schedule
- citizenM experience nights for you (and friends and family)
Role-based in Amsterdam / Voorschoten, starting January/February 2025
About citizenM
citizenM is an affordable luxury hotel chain for mobile citizens of the world. With a style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design-driven, and value-conscious. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA, and Asia, with more to come soon. We are proud to put hospitality back into the hospitality industry and have received numerous awards for our groundbreaking approach. We like to do things differently. This means our hotels are not traditional… and neither are our support offices. We're open-minded, with kind hearts and global minds.
We actively seek applications from qualified individuals and groups who are under-represented in the workplace, whether in relation to religion, ethnicity, age, gender identity, sexual orientation or disability. We’re also happy to make accommodations in the interview process and beyond to best suit the needs and strengths of disabled people and neurodivergent individuals. If you require accommodations, please add a note in your application and we will work together to find the best solution possible.
We actively seek applications from qualified individuals and groups who are under-represented in the workplace, whether in relation to religion, ethnicity, age, gender identity, sexual orientation or disability. We’re also happy to make accommodations in the interview process and beyond to best suit the needs and strengths of disabled people and neurodivergent individuals. If you require accommodations, please add a note in your application and we will work together to find the best solution possible.
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