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Workflow Coordinator

Cozen O'Connor

Cozen O'Connor

Philadelphia, PA, USA
Posted on Tuesday, July 9, 2024
Workflow Coordinator - (2400007J)


Cozen O'Connor is seeking a full-time Workflow Coordinator for our Attorney Resource Center (ARC).

The Attorney Resource Center (ARC) Workflow Coordinator works across all Cozen O’Connor locations to effectively distribute work requests (tickets) to the ARC Legal Assistants and Administrative Assistants. This is an experienced professional who understands the detail and urgency of attorney work and aligns the best administrative talent for the work.


  • Develops, trains and enhances workflow practices for the Attorney Resource Center.
  • Receives work through the Big Hand tool and ensures the work is distributed and levels of quality and service are executed by Legal Assistants and Administrative Assistants. Understands the changing work priorities and request urgency in any given period of time.
  • Works with the Centralized Services Trainers to orient new ARC team members to firm policies, procedures and equipment.
  • Redistributes work amongst group when short staffed due to absences and balance work when heavy workload fluctuations occur.
  • Serves as a contact person for the IS Department and the group when major system problems arise with equipment.
  • Makes the Director, Centralized Services aware of situations relating to job performance, attitude, attendance, cooperation of resources, etc.
  • Tracks PTO, lateness and overtime for the aligned ARC resources. Reviews and approves timesheets on a bi-weekly basis; and contributes to the annual Employee Performance Appraisal for aligned ARC resources.
  • Performs a variety of administrative tasks in support of the ARC efforts; takes on attorney work requests from queue, opens/closes files, opens mail and orders supplies, etc. to ensure that daily
  • Responsibilities associated with the job may change from time to time in accordance with business needs; incumbent may be required to perform other duties as assigned.
  • Works with Centralized Services Trainers to onboard new attorneys and serves as point of contact for attorneys.
  • Distributes assignments through the BigHand tool and email to the Document Production Center and works with the DPC Workflow Coordinators and Specialists as needed operations run efficiently
  • Responsibilities associated with the job may change from time to time in accordance with business needs; incumbent may be required to perform other duties as assigned.


  • Outstanding organizational, project management and technical skills.
  • Adapts to change well and helps others adjust; seeks out best practices and efficiency.
  • Outstanding written and verbal communications; ability to professionally interact with clients, attorneys, and staff is required.
  • Five years of related experience is preferred; at least 2 years of Supervisory experience.
  • Ability to work overtime is required.
  • High school diploma or its equivalent required; Associates or College degree preferred.
  • Proficiency with Microsoft applications with advanced level in Microsoft Word and Outlook.
  • Strong document processing skills and typing skills.

Cozen O’Connor is an Equal Opportunity Employer, including disabled and veterans.

Cozen O'Connor actively welcomes applicants who have previously left the workforce and are looking to return to their careers. Gaps in experience are not penalized.

Cozen O’Connor is committed to employing a diverse complement of attorneys and staff, and to fostering greater inclusion in the legal profession. We understand the organizational effectiveness that comes from welcoming and valuing differences within the firm, and we know that assembling a team with a rich diversity of perspectives and experience is necessary to provide the highest quality legal service. We encourage candidates to apply and join us in this effort.

Primary Location

: US-PA-Philadelphia


: Business Professionals


: Administration 30


: Regular


: Experienced

Job Type

: Full-time
Day Job

Job Posting

: Jul 9, 2024, 10:16:48 AM