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Customer Service Representative

DHL

DHL

This job is no longer accepting applications

See open jobs at DHL.
Customer Service
Las Vegas, NV, USA
Posted on Friday, January 5, 2024

NOW HIRING a Customer Service Representative starting at $19.75per hour

Join the #1 logistics company in the world: DHL Supply Chain

Our Las Vegas, NVfacility is growing, and we're looking for world-class people like you!

We are currently looking for a Customer Service Representative to join our 1st Shiftteam!

The Employee will be responsible for but not limited to

  • Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
  • Perform other duties as assigned.

WHAT WE OFFER:

  • Wages at $19.75 per hour with an annual increase possible
  • Eligible for production and attendance bonuses
  • Work Monday - Friday from 7:00 AM to 3:00 PM schedules
  • Weekly pay available
  • Overtime available based on customer volume
  • Excellent medical, dental, vision, and prescription
  • Paid Time Off (vacation & holidays) available day one
  • 401(k) with a generous company match
  • Tuition reimbursement program

WHAT WE SEEK:

  • High School Diploma or Equivalent
  • 0-12 months of system, data entry or reporting experience
  • 0-12 months of warehouse experience, preferred
  • Must be detail-oriented, and a team player

It’s Official, DHL Supply Chain is certified as a Great Place to Work® and a TOP EMPLOYER in the US.

Learn about why our associates enjoy being #TogetherUnstoppable


Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

  • Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
  • Perform other duties as assigned.

Required Education and Experience:

  • High School Diploma or Equivalent
  • 0-12 months of system, data entry or reporting experience
  • 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

This job is no longer accepting applications

See open jobs at DHL.