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Sr. Manager, HR Shared Services - Plantation, FL



People & HR
Plantation, FL, USA
Posted on Tuesday, January 9, 2024

What makes DHL great?Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL US is hiring a Senior Manager - HR Shared Services. The senior manager will have oversight and management of DHL Express HR Support/Shared Services and will report to the Director of HR Operations. In this role, the incumbent will manage a team of support specialists ensuring leadership focuses on respect and results in line with DHL’s core values. This position will manage Onboarding, Employee Data Updates, Data Quality Audits, T&E Corporate Card (AmEx) and Pcard Management, Employee Fuel Card Management, Offboarding, and more. This role will collaborate with HR Business Partners, Payroll, Legal, Benefits, and Field Managers to ensure timely support and excellent customer service is provided at all times. This role will drive efficiencies in our current HR Support processes while automating and innovating where possible.

Key Responsibilities:

  • Lead and manage a team of HR Support Specialists in ensuring optimal performance and productivity
  • Provide timely coaching, guidance and performance feedback to team, fostering a positive and productive work environment
  • Manage all aspects of New Hire On-boarding for all roles,ensuring 100% data accuracy and compliance with necessary sign-off on policy documentation
  • Manage Employee Data Updates, reviewing for 100% accuracy prior to submission to relevant data entry team
  • Responsible for completing all Off-boarding processes
  • Maintain compliance with federal, state, and local employment laws and regulations, reviews policies and practices to maintain compliance
  • Accountable for creating service standards/metrics for all offerings and ensuring all service standards are met as per agreed Service Level Agreements
  • Responsible for partnership and collaboration with Finance team on Travel & Entertainment Policy and Procedures
  • Manage the collaboration with key HR functions and the business with annual processes that require e-Sign letters and communications
  • Analyze trends in HR Support; research and propose improvements to existing work processes to ensure the most effective use of resources
  • Leverage technology to reduce costs,improve effectiveness, maximize efficiencies, and enhance vendor relationships
  • Collaborate with other functional leaders in HR as on projects and day to day activities as needed
  • Partner with CoEs, Business Partners and Corporate HR to identify opportunities of streamlining work by automating or building scalable service delivery models

Skills & Qualifications:

  • Bachelor’s degree in Business, Human Resources, or a related field or equivalent experience
  • 5 or more years of HR Shared Services/HR Operations management experience
    • 5 or more years working knowledge of HR Technology - Oracle HCM preferred
    • 3 or more years of Payroll knowledge and experience
    • Demonstrated experience conducting Data Quality Audits
    • Demonstrated experience of partnering with the business at a senior management and executive level in a complex environment
  • Knowledge of employment laws and regulations
  • Proficient with Microsoft Office Suite or related software
  • Excellent verbal and written communication skills
  • Excellent interpersonal, negotiation, and conflict resolution skills
  • Strong analytical and problem-solving skills

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

  • Competitive Pay
  • Bonus/Incentive Programs
  • Retirement Savings – 401K with company match
  • Medical, Dental, Vision, well-being programs
  • Tuition Reimbursement
  • Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
  • Paid Leave
  • Employee Discount Program
  • Employee Assistance & Work Life Program
  • Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.