DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: ZAF - East London, Lower Chester Rd Unit BE 5/6
Job Posting Title: Manager, Branch
Time Type: Full Time

SUMMARY

Manage the staff, clients and deliverables of the branch ensuring that it is aligned with the overall objectives of the organization and the resources are fully utilized to ensure optimal delivery of services to our clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage the delivery of the organizations objectives through communication, measurement and motivation of the staff

• To interface with shared functions ensuring continues cooperation and interactions with these functions
• To manage and deliver on clients commitments based on local, national and global strategy
• To manage cost and productivity within the branch ensuring that efficiency and effectiveness is at the order of the day
• To ensure compliance to internal and external controls and other KPI’s set at global and local level
• To deliver on the bottom line budget commitment to ensure that the business unit budget is met
• To identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments
• Managing people’s performance and growth to create a sustainable business environment
• Adherence to deadlines and schedules.
• Managing and controlling resources and risk management.
• Administrative duties relevant to the position.
• Interacting with customers at all levels – in person and telephonically.
• Maintain existing systems processes and controls with continuous improvement.

Operational Performance:

• Actively managing daily operational performance to consistently achieve performance metric targets
• Delivering on client and internal requirements.
• Internal stakeholder communication management, ensure agreed to meetings, conference calls and forums are planned and conducted internally as agreed to by all stakeholders, this is an ongoing requirement.
• Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.
  

QUALIFICATIONS

• Completed Matric / Grade 12
• Supply Chain / Logistics / Administration diploma / certificate an added advantage

COMPUTER SKILLS

• Intermediate Excel skills
• CargoWise – Essential/Basic
• VFT – Advantage
• Warehouse Management System – Advantage
• Sound Information technology with ability to quickly learn new systems

EDUCATION AND/OR EXPERIENCE

• At least 4 years’ experience in Freight Forwarding, Customs Brokerage (both Air and Seafreight)
• Tracking and Tracing systems working experience, escalations of incidents or out-of-time windows
• Experience in Planning of loads
• Ability to work in cross-functional teams
• Be able to work overtime
• Excellent telephone etiquette
• Excellent administration skills required
• Ability to think pro-actively and under extreme pressure
• Ability to ensure attention to detail / accuracy
• Ability to manage multiple shipments at the same time
• Strong relationship building skills
• Commercial & financial: Sound financial acumen and experience in adherence to applying rate structure to shipments
• Communication & conflict management skills to successfully deal with all levels, age groups and cultures of people – both internal and external (at least 1 year), exceptional communication skills – both speaking and writing
• Supporting and Co-operating including working well with people and adhering to principles and values
• Organising and Executing which includes planning, organising, delivering results & adhering to processes & procedures adhering to principles and values
• Client specific experience (Refractory materials), be able to manage process between client and all other divisions
• Ability to work under pressure
• Team player

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.