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Applications Technical Support Specialist Proalpha

ITT Corporation

ITT Corporation

IT, Customer Service
Obernkirchen, Germany
Posted on Friday, June 28, 2024

Applications Technical Support Specialist Proalpha

Job Locations DE-Obernkirchen
ID
2023-10230
Category
Information Technology
Position Type
Employee
Telecommute
No

Position Summary

ITT Bornemann GmbH is a company of the ITT Corporation and is one of the leading manufacturers of screw pumps and system solutions for various fields of application such as the oil and gas, pharmaceutical and food industries. At our location in Obernkirchen/near Hanover we employ about 245 people.

For the next possible start date we are looking for an Applications Technical Support Specialist Proalpha (f/m/d)

Essential Responsibilities

Your Duties:

  • Maintain and support all functions related core ERP, Bolt-On and integrated applications
  • Responsible to act as a true “Business Relation Manager” to understand business requirements and the issues in Manufacturing, Finance, Order Management, Warehouse Management space.
  • Understanding of an ERP applications role in the business and the business processes they support. Provide technical support for the software from troubleshooting, installation, and upgrade of off the self-software. Develop best practices and collaborate with other team members.
  • Resolve issues with ERP applications, other manufacturing systems and monitor ServiceNow queue.
  • Act as a consultant with the business to understand business processes and how to apply technology to digitize and streamline processes.
  • Work collaboratively with end users, other IT teams, and Vendors, to improve the architecture, operational standards, and practices.
  • Responsible for driving ERP upgrades, enablement of new processes, functions as per business requirements.
  • Provides guidance and consultation on applications and related services to other departments. This will include use of software, licensing, cost, and customization.
  • Effectively utilize company standard incident remediation system to assign, prioritize, track, incidents, and end user requests.
  • Work independently to resolve issues, while understanding when to involve other IT support functions such as data center and networking.
  • Responsible for driving & managing annual SOX audits, Disaster Recover exercise. Work with respective teams to make sure necessary documents, results updated & documented as per process.
  • Potential to assist up to 20% - infrastructure hands on support with help from centralized EI team.

Position Requirements

The requirements:

  • Bachelor's degree in Information Technology, Computer Science, or similar is preferred; High school diploma with 5+ years of experience is required.
  • Experienced system analyst supporting ERP applications and the business process is a must.
  • Strong understanding of core ERP business processes.
  • Ability to work with business to understand pain point and propose solutions as needed.
  • Create and optimize technology and processes in partnership with other technology teams, compliance, and information security to ensure systems are designed and operated with security in mind.
  • Excellent customer service, task management, and communication skills are required.
  • Highly tuned technical problem solving, and analytical skills are a must.
  • Must have experience with license management for various software.
  • Possess cultural awareness and sensitivity to work with a global user base.
  • Experience with the following software is preferred:
    • Support of any ERP, MES or GL system
    • ProALpha or SAP knowledge highly preffered
  • Understand and apply fundamentals of the business to ensure the technical roadmap aligns with business opportunities.
    • Confident initiative-taker who is driven and results-oriented.
  • Strong organizational skills
  • ITIL, Six Sigma, and PMI certification a plus
  • Experience working in a SOX-compliant environment a plus.
  • Strong affection for developing, implementing repeatable processes; continually assessing and improving.
  • Strong ability to trust but verify various aspects of IT service delivery and planned efforts.
  • Travel is project based, but generally no more than 10% to 15%

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