JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Business Process Support Specialist supports the BPM team in all aspects of:

· Trainings / Training Contents development & maintenance

· Business Intelligence analytics and development to support continuous operations process improvement.

· Global Operations Business Process Subject Matter Expert, Support, and Auditing.

The position requires a pro-active, self-motivated and process oriented individual with excellent analytical and communication skills. These traits are critical for this position to successfully improve and maintain compliance to the global standard processes and procedures, as well as subsidiary performance, on a global scale. Additional responsibilities include process improvement, testing, training and support.

The ability to challenge the status quo and to work across organizational silos, logical thinking, excellent communication skills, a professional demeanor and strong contribution in a team environment are required for this position. The Business Process Support Specialist must be able to effectively manage multiple tasks simultaneously, and to work in a dynamic and fast paced environment.

PRIMARY FUNCTIONS AND RESPONSIBILITIES

· Create global operations training contents, maintain JAS University operations process contents

· Create and provide business analytics on global Operation KPIs and Job Management performance.

· Prepare business requirements to support development of business process improvement

· Prepare reports and analyze Operation KPIs Performance (KPI) to provide suggestion for improvement.

· Prepare reports and analyze Job Costing errors to improve job management performance.

· Train specialized classes related to C1’s functionalities and other Operation system related modules.

· Act as the subject matter expert on C1 and Global Compliance Rules to Operation users

· Provide extensive support through monitoring and resolving C1 eRequests.

SECONDARY RESPONSIBILITIES

· Perform other tasks as requested to support Global Operation Compliance team’s projects and goals.

QUALIFICATIONS:

· Knowledge in creation of business analytics using Power BI.

· Knowledge in creation of video training contents.

· Familiar with in freight forwarding business process (air and sea freight).

· Motivate to acquire excellent understanding of JAS Global Processes, Global Business Rules and Operational Procedures.

· Motivate to acquire excellent understanding of C1 functionality and processes.

Technical/Software

· Excellent Microsoft Office skills, especially Power BI, and MS Excel.

· Experience with video editing tools such as Camtasia & Adobe Captivate is a plus

· Fluent in the usage of with Microsoft Word, Outlook, PowerPoint.

· Must be comfortable with tele-communication tools such as MS Teams, Skype, ZOOM.

Language

· Excellent knowledge of oral and written English language. Ability to verbally communicate information in a clear and concise manner.

· Must have ability to read and interpret documents such as Business Cases, Project Plans, Business Requirements, User Guides, Training Manuals, operating and maintenance instructions, and procedure manuals.

Mathematical Skills

· Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar / pie graphs.

Other

· Ability to learn quickly

· Business Intelligence, Training Contents Development, Business Analyst, Business Process Management background is desirable.

· Strong Organizational and Self-Motivation skills – Ability to effectively handle multiple tasks simultaneously, prioritize, and execute on assigned deliverables.

· Able to work with in a matrix reporting environment, build and maintain strong relationships with peers, stakeholders and management who will largely be based remotely.

· Solution driven with the willingness and ability to implement innovative ideas to improve processes and procedures.

· Able to commit to and demonstrate the core values: Respect, Courage, Passion, Integrity and Teamwork.

EDUCATION AND EXPERIENCE:

o College degree preferred.

o Business Intelligence, Business Analysis experience is of advantage.

o LMS/Training Contents Development experience is of advantage.

o Freight Forwarding background is of advantage

ENVIRONMENT:

This position is performed in climate-controlled internal office environment working under normal office conditions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position will require travel including domestic and international.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear.

While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ADDITIONAL:

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

JAS is an Equal Opportunity Employer