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Implementation Manager - Payments - Vice President

JPMorgan Chase & Co.

JPMorgan Chase & Co.

Posted on Tuesday, May 28, 2024

Job Description

Represent J.P. Morgan as our client-facing & technical point of contact for the excellent end-to-end client experience!

As a Technical Implementation Manager, you will be responsible for the identification, analysis, planning, management, and execution of all system and channel migrations that directly impact our clients in APAC. You will apply your expert knowledge of the firm, its products, service and channels, and detailed client needs to design best-in-class migration approaches, and manage these migrations to successfully completion within agreed time, cost & quality parameters, while maintaining excellent client experience. In addition, you will be expected to manage client onboarding and digital implementation projects, & deliver integrated J.P. Morgan technology & product solutions with excellence.

Job responsibilities:

  • Close collaboration with centralized change management teams to help identify, steer & triage the design of migrations impacting APAC (or as part of a global initiative incorporating the region).
  • Represent J.P. Morgan as our client-facing, technical contact responsible for the excellent end-to-end client experience during Payments product & technical migrations or implementations with clients.
  • Lead local / regional migration meetings and forums, including Steering Committees and Working Groups to ensure product and technical migrations are understood in accordance with migration imperatives & the direction and demands of the local business.
  • Be the regional escalation point of contact for all stakeholders for client impacting elements of in-scope migrations.
  • Keep up-to-date with market & industry initiatives, and the launch or change to the bank’s digital products, ensuring all migrations meet appropriate governance and/or regulator criteria.
  • Lead onboarding / implementation projects comprising of client-facing activities such as conducting workshops to scope & refine solutions, translating requirements into technical specifications, establishing project plans and governance, executing product testing and managing legal documentation.

Required qualifications, capabilities, and skills:

  • Bachelor’s Degree or equivalent
  • Minimum of 10 years of relevant industry experience in Transaction Banking, Corporate Finance.
  • Technical familiarity with file / data transfer technologies like API, SFTP, ISO XML, SWIFT (MT/MX, FileAct, SCORE) etc.
  • Held positions in client-facing migration / implementation projects and/or service delivery roles, with proven project management experience & discipline.
  • Superior leadership and teamwork demonstrating ability to work independently in a matrix, cross-functional, global organization.
  • Effective issue resolution and escalation skills, demonstrating ability to recognize issues and gauge severity, escalate to appropriate individuals / functions where required and manage to resolution.
  • Excellent time management and prioritization skills in a high pressure, competing-priority work environment.
  • Strong and effective communication (verbal and written) and presentation skills.

Preferred qualifications, capabilities, and skills:

  • Prior leadership responsibility for large scale technology / service vendor / platform migration projects is preferred.
  • Certified project / IT service management qualification.
  • Possess self-motivation, initiative, personal ownership and strong client focus.
  • Creative problem solving and sound judgement.
  • Detail-oriented and methodical.
  • Experience leading teams is an advantage.