hero

Career Central

Connecting people since 1887
Leverage our network to build your career.
Tell us about your professional DNA to get discovered by any company in our network with opportunities relevant to your career goals.

Technology Support Senior Specialist

JPMorgan Chase & Co.

JPMorgan Chase & Co.

IT, Customer Service
Columbus, OH, USA
Posted on Thursday, May 30, 2024

Job Description

Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction.

As a Technology Support Senior Specialist in the Corporate Technology Employee Platforms team, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery.

Job responsibilities

  • Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
  • Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction
  • Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise
  • Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues

Required qualifications, capabilities, and skills

  • 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks
  • Experience with live chat, incident/service request management, and runbooks for system issue resolution
  • Baseline knowledge of operational management and excellence
  • Proven ability to balance tasks while documenting outcomes

Preferred qualifications, capabilities, and skills

  • Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems
  • Ability to document issues, procedures, and root cause analysis