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Client Service Account Manager - Payments - Associate

JPMorgan Chase & Co.

JPMorgan Chase & Co.

Customer Service, Sales & Business Development
Posted on Friday, May 31, 2024

Job Description

Join the team that is offering the Payments Client Services for our World’s largest Payments network!

As a Client Service Account Manager in Payments, you will be responsible for managing key client relationships, acting as the regional escalation point ensuring all client service related tasks are completed promptly.

The Regional Client Service Account Manager (CSAM) is responsible for ensuring that JPMorgan Chase offers the highest standard of Client Service to assigned top-tier Corporate clients, acting as a primary point of contact for the bank’s APAC-based clients with Regional Treasury Centers located in Singapore. The objective is to ensure that all client service related tasks are completed promptly with a high degree of quality and efficiency.

The primary role is to provide comprehensive account management service and escalation support overseeing relationship regionally (and/or globally) and ensure that each J.P. Morgan branch delivers timely services and achieves detailed knowledge of their client support requirements.

Job Responsibilities

  • Become a primary point of contact for APAC regional clients for advice, complex enquiries, escalations, complaints, coordination of account maintenance; across a full suite of cash management and liquidity products
  • Understand clients’ business to identify solutions on client issues, enhance client experience in partnership with Sales, Product, Implementations and Operations
  • Deliver periodic Service Reviews, using data to understand and analyze client’s transactional activities, client enquiries and identifying opportunities for operational improvements and efficiencies.
  • Maintain and document a comprehensive inventory of clients’ business activities with the bank
  • Communicate proactively with clients on regulatory changes, product innovation and technology enhancements
  • Provide client education and training on the bank’s operational process and product functionalities

Required Qualifications, Skills and Capabilities

  • Bachelor’s Degree or equivalent and at least 8-year experience in an established financial institution with Treasury Services experience
  • A strong understanding of the cash management business, products, and operational procedures
  • Detail orientated, team player, takes end to end ownership, strive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients
  • Good communication skills, with proven ability to influence stakeholders and communicate clearly to effectively manage client relationships
  • Demonstrates the ability to analyze situations, prioritize/troubleshoot issues and manage multiple tasks effectively
  • Ability to work well within tight deadlines and good time management skills are required