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Corporate Dining Manager

JPMorgan Chase & Co.

JPMorgan Chase & Co.

New York, NY, USA
Posted on Friday, May 31, 2024

Job Description

Job Summary:

Corporate Dining Manager to oversee food and beverage operations for Dining amenities. We help our JPMC professionals with daily office support needs, meeting and event execution, and an array of other services related to dining experience. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric "experience" for our JPMC professionals, clients, and guests. Position requires exceptional leadership skills, strong knowledge of food and beverage service, and a passion for delivering outstanding customer experiences. The Corporate Dining Captain will be responsible for successful shift supervision including dining captain, dining staff, ensuring seamless service, maintaining quality standards, and fostering a positive atmosphere.

Duties and Responsibilities

Administrative

  • Identify the training needs of staff and carry out the relevant training in new procedures, methods of working or use of new equipment and cleaning products for Waitstaff and Captains.
  • Interview, hire, schedule Client Center dining service team.
  • Assist with departmental attendance, staff warnings, suspensions and terminations in conjunction with Human Resources.
  • Thoroughly document all incidents, including counseling sessions.
  • Prepare and deliver performance reviews of direct reports.
  • Learn basic PoS troubleshooting techniques. Familiar with support call procedure when necessary.
  • Assist with managing cost control, specifically following labor standards to operate efficient dining operation of both Client Centers.
  • Maintaining appropriate staffing levels and remaining abreast of any changes which may impact staffing needs
  • Monitor and record inventory of goods.
  • Assist the General Manager with weekly and month-end financials.
  • Work in tandem with the General Manager and Chef to support operational needs.

Service

  • Demonstrate and promote JPMC's culture, always positively representing the Firm.
  • Oversee all aspects of service, including those in the dining room, private dining rooms, and pantries. Ensure the highest levels of organization are maintained at all times.
  • Uphold all standards of the JPMC Client Dining service, appearance, and conduct. Always promoting positive public and employee relations.
  • Promote teamwork within the Client Centers, creating a positive work environment.
  • Ensure sanitation compliance with NYC Health Department Code throughout the Client Center.
  • Develop relationships with guest and key users. Meet the expectations and requirements of our guests, always acting with our guests in mind. Establish and maintain effective relationships with guests and ensure excellent service at all times.
  • In a leadership role, this position is to provide the highest quality service to guests at all times. Maintain integrity of service, touch tables while on floor to solicit feedback. Responsible as lead authority on floor regarding service quality.
  • Actively participate in service to ensure quality standards are met to offer best in class client experience.
  • Effectively resolve guest complaints and issues. Escalating to General Manager when necessary.

Other Requirements

  • Outstanding Food and Beverage knowledge
  • Familiar with managing POS Systems and running reports for optimal operation success.
  • Avero or similar logbook system
  • May be required to lift up to 30lbs. occasionally
  • Available to work late nights, holidays and long days as necessary
  • Able to stand for a 12-14 hour shift
  • Identifies ways to improve processes/procedures to enhance quality and/or outcomes
  • Act with integrity.
  • Protect our company, clients and customers.
  • Chooses ethical courses of action.
  • Ability to work independently, apply critical thinking for decision making and make sound decisions for the business.
  • Perform other job-related activities as required or assigned by Client Dining Leadership.
  • Regularly review 'on trend' products and services on the street, in the B&I sector, 5-star restaurant and hotel market, conferencing world and incorporating findings in everyday operation to drive innovation.

Qualifications

  • 3+ years fine dining and or luxury hotel experience
  • 3+ years management experience, preferably in multi-outlet establishment
  • Commitment to excellence
  • Passion for food and the hospitality industry
  • Strong computer skills and knowledge of Microsoft Office 360

The job description above does not list each and every job responsibility of the Dining Manager. Other duties and responsibilities will be assigned as necessary.