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Client Service Manager

JPMorgan Chase & Co.

JPMorgan Chase & Co.

Customer Service
metro manila, philippines
Posted on Monday, June 3, 2024

Job Description

Joining our team as a Client Service Manager means that you will be part of a dynamic and collaborative team that values excellence in client service. You will have the opportunity to develop your skills and knowledge while contributing to the growth of our business.

Job summary:

As a Client Service Manager within the Commercial Bank at JP Morgan Chase, you will be instrumental in maintaining and enhancing client relationships. Your role will involve delivering exceptional service and customized financial solutions to our esteemed commercial banking clients. Your primary goal will be to ensure that clients receive top-tier service, meet their financial objectives, and enjoy a seamless banking experience. You will also be tasked with the strategic leadership of various Commercial Bank Client Service functions in Manila, Philippines, serving our US-based clients. This role necessitates effective management of daily operational activities, including the ability to organize and execute towards future state strategy.

Job responsibilities:

  • Anticipate and manage work volumes, adhering to established policies and deadlines through active collaboration with stakeholders to effectively resolve client issues / escalations. This includes analyzing and interpreting data to identify trends and develop strategies to meet the goals of the team and the business and ultimately deliver a first-class client experience.
  • Lead through proactive and informative communication with all parties until resolution of a request and manage a team in a dynamic, high-pressure environments and contribute to business resiliency planning and delivery while developing and retaining top talent through coaching and engaging the team to drive performance and managing client escalations and partner engagements.
  • Nurture diverse and inclusive work culture by building and maintaining a culture of trust, transparency and integrity.
  • Own and drive consistent positive client experience and lead client transformation initiatives for operational efficiencies.
  • Develop deep trust-based advisor relationships with key client stakeholders and ensure client is satisfied throughout engagement.
  • Build sound processes with strong controls to run an effective business through scoping problems, identifying major issues and actionable opportunities, designing solutions, and quantifying potential bottom-line financial impact.

Required qualifications, capabilities, and skills

  • Excellent communication skills both written and verbal with highly organized ability to manage competing priorities
  • Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations with at least 4 years’ experience in a people leadership role
  • Strong conceptual thinking abilities along with exceptional analytical and problem solving skills
  • Strong ability to collect, analyze and interpret qualitative and quantitative data
  • Strong ability to work under pressure, handling multiple tasks/projects and prioritizing to meet deadlines with high proficiency in problem solving, negotiation skills, and strategic management skills
  • Highly adaptive to the work ethics and culture of JP Morgan Chase and Client Service within Commercial Bank which promotes inclusivity, equity and diversity.
  • Background in Treasury Products, Financial Accounts and other related experiences

Preferred qualifications, capabilities, and skills

  • College degree holder, preferably majoring in accounting, business, finance or equivalent work experience in financial institution or industries
  • Having excellent skills in Power Point, Excel and other presentation and data tools