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Technology Risk and Controls (TRC) Change and Transformation Senior Associate

JPMorgan Chase & Co.

JPMorgan Chase & Co.

bournemouth, uk
Posted on Tuesday, June 4, 2024

Job Description

The Technology Risk and Controls (TRC) Change and Transformation function provides Framework and Execution Services to TRC, enabling our teams to proactively, effectively and energetically ‘protect the firm’ by driving TRC transition to its target operational state as defined by the Chief Control Manager. While working alongside a world-class team of technology experts, you'll partner with one or more disciplines, lines of business, regions and locations. Specifically you will be supporting the Change and Transformation Director in:

  • Designing and operationalizing Frameworks and Processes that enable TRC Leadership:
    • To define TRC strategy, prioritize this strategy into a structured executable portfolio of work and create objectives and key results (OKRs) to measure the performance
    • To ensure the effective management of investments. Activities include measuring and reporting performance against prioritised TRC OKRs, financial and headcount planning, and executive management reporting (e.g. Quarterly Business Review - QBR)
    • To proactively manage the delivery risk associated with prioritised TRC Change The Bank (CTB) OKRs. Activities include initiative management (e.g. plan management, agile ceremonies), reporting (e.g. CIO Operational Review Reporting); and initiative closure
    • To assess the maturity of the Control Management Framework (CMF) for emerging technologies and engage in activities that address risks/ issues associated with its accuracy and completeness, thereby reducing risk associated with these technologies (e.g. AIML/ Cloud)
  • Providing transparent and comprehensive communications and reporting of TRC strategy (including progress, blockers/ risks, change) to stakeholders (internal and external) to (for example) build awareness, facilitate understanding, foster engagement and facilitate change
  • Connecting competing GRC priorities and initiatives to gain convergence; highlighting future state road-maps
  • Engaging and supporting stakeholders across Global Technology, 2nd and 3rd lines of defences and our regulators


  • Bachelor’s degree or equivalent experience
  • Strategic and visionary, can simplify complex matrix to ensure work stays aligned with the vision for the transformed business
  • Strong leadership skills with exceptional communication and presence, ability to keep the end goal in mind
  • Advanced knowledge of multiple IT control and project management practices and experience working across large environments
  • Skilled negotiator with the ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals
  • Strong analytical skills including solving and communicating complex problems, data analytics, measurement and reporting needed to drive continuous improvement
  • Proficiency in information security domains, including policies and standards, risk and control assessments, regulatory compliance, risk and control governance and metrics, and issue management
  • Proactively monitoring Key Risk/ Performance Indicators to identify non-compliance and assist in remediation
  • Strong product governance or general governance experience
  • Collaborate on internal and external technology audits, Operational Risk Management deep dives and testing, and the ability to advocate on behalf of subject matter experts