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Transactions Supervisor - 1st Shift

JPMorgan Chase & Co.

JPMorgan Chase & Co.

People & HR, Operations
South Burlington, VT, USA
Posted on Wednesday, June 5, 2024

Job Description

You are a production fast-paced environment enthusiast. You have found the right team!

As a Transaction Supervisor in Receivables Operations you will be managing a team processing daily document transactions and extraction of checks and remittances in the Receivables Operations Division. The firm’s Receivables Operations division enables customers to accept traditional paper-based payments from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable updating. The main objective is to expedite collections of payments due by getting the check that's "in the mail" deposited into the biller's account as quickly as possible. A second objective is to expedite the posting of payment information, allowing the customer to update their account records. This can reduce costs and expedite the crediting of deposits to individuals accounts, which provides high customer satisfaction and a rewarding service.

Job responsibilities:

  • Oversee daily workflow of specific workgroups and/or segments of the workflow process
  • Manage a team of full and part-time front line employees
  • Handle complex customer relationships while utilizing service improvement tools and methodologies
  • Allocate work in process to maximize high productivity and excellent quality "Direct ownership" of remittance processing performance
  • Inform shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality, responsible for shift operations
  • Provide guidance and development of the Team Leaders and Operations team members

Required qualifications, skills and capabilities:

  • Minimum 2 years supervisory/leadership experience
  • Ability to lead, direct, and be visible to staff and direct reports
  • Ability to coordinate and organize work while meeting and handling multiple deadline processes
  • Demonstrated ability to multi-task and balance numerous activities simultaneously
  • Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
  • Good decision making skills as well as exceptional written and verbal communication skills
  • Display core leadership abilities: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential

Preferred qualifications, capabilities, and skills

  • Experience preferably in a Remittance processing environment

Schedule: Monday-Friday 7am-3:30pm

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

A Government Security Clearance may be required for this position. This includes, but is not limited to:

  • Fingerprints
  • Credit Check
  • Employment History
  • Tax Filing History (possibly)
  • References (possibly)
  • Proof of U.S. Legal Permanent Residence