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Client Service Specialist

JPMorgan Chase & Co.

JPMorgan Chase & Co.

Customer Service
Mumbai, Maharashtra, India
Posted on Sunday, June 9, 2024

Job Description

Job responsibilities

  • Communicate with customers in a metrics-driven environment
  • Navigate multiple technologies while staying engaged our customers
  • Demonstrate resiliency, and extreme adaptability in a fast-paced environment
  • Demonstrate strong customer focus with the ability to have detailed conversations with our customers
  • Manage and document customer account activities thoroughly and concisely
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Think critically and exercise independent judgement and in team environment

Required qualification, skills and capabilities

  • Must have minimum High School diploma/GED required
  • Must be willing to work in an environment that requires 100% phone-based customer interaction
  • Above 1+ year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred