Job responsibilities

• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while staying engaged our customers
• Demonstrate resiliency, and extreme adaptability in a fast-paced environment
• Demonstrate strong customer focus with the ability to have detailed conversations with our customers
• Manage and document customer account activities thoroughly and concisely
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Think critically and exercise independent judgement and in team environment

Required qualification, skills and capabilities

• Must have minimum High School diploma/GED required
• Must be willing to work in an environment that requires 100% phone-based customer interaction
• Above 1+ year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred