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Payments Solution Center Analyst

JPMorgan Chase & Co.

JPMorgan Chase & Co.

Posted on Sunday, June 9, 2024

Job Description

This is an exciting opportunity to work with our clients for a dynamic and growing business within JPMorgan Payments!

As an Analyst with the Solution Center team, you are a trusted member of the team and deeply connected to deliver the growth and success for our business. In this role, you will serve as the primary point of contact and escalation point for your team and your stakeholders including Sales/Client Service Account Managers. The Client Solution Center team based out of multiple locations in APAC including India, Singapore, China, Japan and Hong Kong and the role will be responsible for overseeing day to day enquiry handling for our Corporate and Financial Institutions clients holding a relationship with JPMorgan Hong Kong.

Job Responsibilities

  • Manage enquiries received for Corporate and FI customers with the highest service levels and optimal turnaround time
  • Adhere to the department policies and procedures and drive the same value within your team
  • Engage professionally in person, emails and on the phone to assist with every client need or issue
  • Work independently and in a team environment to maximize productivity in a most efficient manner
  • Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement
  • Help align your and your team’s performance to the broader organizational goals
  • Participate in team projects and governance activities

Required Qualifications, Capabilities, and Skills

  • Minimum of 3 years of relevant experience in customer service, operations, treasury, sales or portfolio management
  • Advanced/Specialist/Management/Graduate Diploma or equivalent
  • Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines
  • Excellent communications skills; able to effectively communicate clearly and concisely in Cantonese and Mandarin to support our clients based in Hong Kong
  • Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners
  • Willing to learn different functions and processes and contribute to the team as a responsible and proactive member

Preferred Qualifications, Capabilities, and Skills :

  • Work experience primarily in banking or the financial service industry
  • Ability to use data to create metrics and reporting
  • Proficient in Microsoft Office (Excel, PowerPoint, Word)