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Collateral Servicing Specialist III



Posted on Friday, June 28, 2024

Job Description

Job Summary:

As a Collateral Servicing Specialist you are responsible in ensuring the timely processing of collateral release for paid off loans.

The Whole Sale Loan Operation Insurance team services Middle Market, Commercial Term Lending, Global Wealth Management Investment Banking and Business Banking lines of business. Collateral release team releases collateral in accordance with regulatory timeframes at loan payoff and Line of Business release requests.

Job Responsibilities

  • Review loan transactions to ensure proper documentation and secured collateral are in place and not cross collateralized to other loans prior to release.
  • Send email correspondence, any clarification and/or follow ups to market contacts/business partners to notify paid off status of the loan and obtain approval for release.
  • Complete/close cases within required SLA.
  • Report/escalate cases that are pending or aging.
  • Ensure that the standard operating procedures are followed and updated on a timely basis
  • Resolve queries sent by the Business Partners / officers
  • Actively participate in process improvement and automation
  • Ensure adherence to Quality Control standards established in the function from time to time
  • Other duties as assigned

Required Qualifications, Skills and Capabilities

  • Bachelor’s degree or equivalent (must have at least 1 year of loan servicing, insurance and customer service experience)
  • Exceptional attention to detail
  • Demonstrates strong verbal and written communication skills and an ability to work quickly and accurately in a high-pressure environment.
  • Strong client focus mind-set with proficiency in answering inquiries and providing information, and effectively doing follow ups to external clients/market contacts.
  • Demonstrated focus on ownership and relationship management.
  • Ability to multitask
  • Excellent prioritization and time management skills
  • Knowledge of MS Outlook, MS Suite (PowerPoint, Excel, Word)
  • Ability to work in team-oriented environment and able to cooperate and collaborate with others