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Senior Entertainment Travel Advisor, Chase Travel



United States
Posted on Friday, June 28, 2024

Job Description

FROSCH is Chase’s best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the JPMorgan Chase family, FROSCH is not only expanding its network to deliver global travel management, but creating more opportunities for our employees and their careers.

As an Entertainment Travel Advisor in FROSCH (CTJ), you will have the chance to utilize your creative problem-solving skills and engage with our clients to build relationships. Terrific opportunity for an experienced Entertainment Travel Advisor to join a fun, smart, growing team that will challenge you to think differently, encouraging creativity and a chance to excel in loving what you do every day! We are looking for a seasoned, ambitious professional who is comfortable in a fast-paced environment, can roll with the changes and savor in the success of being part of something remarkable!

This role is part of the Administrative Support Services business unit within the Chase Travel Group. This team is dedicated to supporting the businesses of Independent Travel Advisors with FROSCH. You will be working with seasoned advisors on travel related bookings, administrative tasks, and client facing interactions

Job responsibilities

  • Complete travel arrangements from their initial request to completion
  • Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
  • Remain current on value we provide to each customer
  • Adapt, change, and be versatile with the shifting landscape of the Travel Industry
  • Be responsive to client’s needs and issue resolution with excellent communication and follow up
  • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
  • Interact with VIP clients to solicit travel preferences and initial profile information
  • Embody FROSCH’s core values: Respect, Integrity, Excellence, Communication, and Delivering the Unexpected

Required qualifications, capabilities, and skills

  • Minimum of 5 years of managing travel for music tours and production
  • Capability to setup PNR’s, ticketing, and exchange tickets
  • Minimum 5 years of recent, native GDS experience on Sabre
  • Proficient with Microsoft Office, specifically Outlook and Word
  • Strong attention to detail with the ability to work well under pressure
  • Strong sense of urgency as well as flexibility to change as needed
  • Deliver the Unexpected to surpass client expectations
  • Ability to work well within a team to ensure worldwide coverage for clients

Preferred qualifications, capabilities, and skills

  • Familiarity with visas and passport requirements to provide effective advice