Job title

Quality Associate I, 601 Grade CCB - Regulatory and Event Operations – Quality Assurance

Short description

Regulatory and Event Operations, which is aligned under Consumer and Community Banking Operations, provides a range of global operational support and services for Retail, Commercial, Treasury, Asset and Wealth management and Credit Card customers.

Job summary

As an Quality Associate, you will oversee the QA team and ensure that all team unit objectives and standards are consistently met Description for Internal Candidates. As an Account Supervisor, you will oversee a team and ensure that all team unit objectives and standards are consistently met. Successful candidates in this vital position will be flexible problem-solvers who enjoy helping employees assist customers to resolve their questions and concerns.

Job responsibilities

• Develop and lead a QA team
• Coach and lead by example to drive results
• Are very comfortable communicating with Team specialist and customers in a metrics-driven environment
• Select and retain talent; responsible for performance management of that talent
• Have a customer focus
• Operate with a sense of urgency and use problem solving skills to resolve any issues that arise
• Are very comfortable communicating with the leadership team all metric driven data
• Are able to navigate multiple technologies while staying engaged on leading a team
• Demonstrate resiliency, and extreme adaptability in a fast-paced environment
• Possess strong Manager skills with the ability to have detailed conversations with direct reports and customers
• Document Employee activities thoroughly and concisely
• Demonstrates personal excellence including punctuality, integrity, and accountability
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Make appropriate decisions on behalf of our customers quickly and effectively
• Effectively prioritize work to ensure efficiency
• Are required to abide by all applicable regulatory and department practices and procedures
• Have the ability to work in a team environment
• Think critically and exercise independent judgement
• Influence internal and external partners and promote process improvement

Required Qualification, Skills and Capabilities:

Graduates, preferably in Commerce

1. Minimum of 2 years management experience strongly preferred
2. Prior experience in a role focused on Quality completion, analysis, and reporting preferred
3. Strong knowledge interpreting and analyzing data
4. Ability to influence internal business partners
5. Ability to operate with urgency and meet deadlines
6. Experience presenting expectations, time-lines and deliverables to all levels of leadership