As a Fraud Manager II in JPMorgan Chase, you would be responsible to manage day to day operations for your group. This would involve managing a team of around 120 to 140 people with 7 to 8 direct reports (Team Managers). It also involves close coordination and working with other enterprise operations sites to ensure business goals and objectives are met.

Job Responsibilities:

• Responsible for the overall management, coordination and maintenance of one of the major segment of the Bank's operations activities
• Assist in the formulation, recommendation and implementation of operations policies
• Direct the study and establishment of new and revised systems, procedures, methods, and forms
• Accountable for budget management
• May be responsible for cross-site / function project leadership
• Has the ability to influence across department / site
• Have impact on the Bank's earnings, operation or image and a major impact on the functional area.
• Ensure assigned area(s) are adequately staffed and all personnel are trained and developed
• Work with peers throughout the Bank to develop, enhance and implement business strategies
• Build external relationships in functional area

Required Qualifications, Skills and Capabilities:

• Minimum 7 years’ experience managing people required for the role
• Possess a controls mindset; understand banking regulations
• Experience planning and managing networking event or projects
• Superior multitasking, project management and presentation skills coupled with business acumen
• Prior experience handling sensitive/confidential information
• Able to tell a story with data and metrics
• Graduate in any discipline

Preferred qualifications, capabilities, and skills

• Financial industry experience
• 7+ years of experience in a call center environment, for call center roles