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Fraud Manager II - Claims



Accounting & Finance
Bengaluru, Karnataka, India
Posted on Tuesday, July 2, 2024

Job Description

As a Fraud Manager II in JPMorgan Chase, you would be responsible to manage day to day operations for your group. This would involve managing a team of around 120 to 140 people with 7 to 8 direct reports (Team Managers). It also involves close coordination and working with other enterprise operations sites to ensure business goals and objectives are met.

Job Responsibilities:

  • Responsible for the overall management, coordination and maintenance of one of the major segment of the Bank's operations activities
  • Assist in the formulation, recommendation and implementation of operations policies
  • Direct the study and establishment of new and revised systems, procedures, methods, and forms
  • Accountable for budget management
  • May be responsible for cross-site / function project leadership
  • Has the ability to influence across department / site
  • Have impact on the Bank's earnings, operation or image and a major impact on the functional area.
  • Ensure assigned area(s) are adequately staffed and all personnel are trained and developed
  • Work with peers throughout the Bank to develop, enhance and implement business strategies
  • Build external relationships in functional area

Required Qualifications, Skills and Capabilities:

  • Minimum 7 years’ experience managing people required for the role
  • Possess a controls mindset; understand banking regulations
  • Experience planning and managing networking event or projects
  • Superior multitasking, project management and presentation skills coupled with business acumen
  • Prior experience handling sensitive/confidential information
  • Able to tell a story with data and metrics
  • Graduate in any discipline

Preferred qualifications, capabilities, and skills

  • Financial industry experience
  • 7+ years of experience in a call center environment, for call center roles