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Operations Automation Analyst - Team Leader



IT, Operations
Bengaluru, Karnataka, India
Posted on Tuesday, July 2, 2024

Job Description

Job Responsibilities:

  1. Document Analysis: Analyze credit-related documents to understand their structure and content, identifying key information that needs to be automated.
  2. Requirements Gathering: Collaborate with business stakeholders to determine their requirements for document automation, ensuring a clear understanding of their needs.
  3. Quadient Interactive Development: Design, develop, and implement solutions using Quadient Interactive, ensuring that credit documents are automated accurately and efficiently.
  4. Business Decision Modelling: Build decision models using Signaview.
  5. Set up Credit documents that are compatible with DocuSign.
  6. Quality Assurance: Conduct thorough testing and quality assurance of the automated documents to validate correctness and reliability.
  7. Cross-Functional Collaboration: Work closely with cross-functional teams, including business analysts, software developers, and product managers, to integrate document automation into lending product workflows.
  8. Stakeholder Engagement: Maintain open and effective communication with various stakeholders, providing updates on project progress, addressing concerns, and incorporating feedback.
  9. Agile Methodology: Work in an Agile development environment, participating in sprint planning, daily stand-ups, and retrospectives to continuously improve project delivery.
  10. Documentation: Create and maintain documentation for the automated document processes, ensuring that all processes are well-documented for future reference.
  11. Issue Tracking: Utilize tools such as Jira to track and manage project tasks, issues, and user stories, ensuring that the project remains on schedule and within scope.
  12. Troubleshooting: Identify and resolve any issues or challenges that arise during the development and implementation of automated documents.
  13. Knowledge Sharing: Share expertise and knowledge with team members, promoting a culture of continuous learning and improvement.

Required Qualifications, skills and capabilities:

  • Bachelor's degree in a related field
  • Experience in Quadient Interactive and Designer development or any of the Customer Communication Management (CCM) tools.
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills.
  • Detail-oriented and committed to delivering high-quality solutions.
  • Ability to work independently and as part of a team.

Preferred Qualifications, skills and capabilities:

  • Experience working with Signaview, specifically Decision as a Service (DaaS)
  • Exposure to Docusign application.
  • Exposure to loan documentation processes.