We are reimagining the future of work at JPMorgan Chase by delivering simple and seamless experiences that allow our employees to do their best work. One key area of focus within the Employee Experience organization is to deliver an exceptional new hire onboarding journey – ensuring our new hires have a frictionless path from new hire to productive employee.

As an associate in New Hire Acclimation Team, within Firmwide Onboarding, you will be responsible for helping new hires get oriented to the firm, their location and role. The Acclimation journey pod is focused on identifying opportunities to uplift the experience, look for ways to accelerate a new hires network and ensure new hires have high touch experiences at the key moments that matter. In this role you will have the opportunity to partner with colleagues across the breath of the organization, for example from user experience and technology through to branding and communications, in order to drive change across organizational groups.

Occasional travel may be required.

Job responsibilities

• Support the team to design, develop and deliver key experiences within the acclimation journey pod book of work
• Analyze customer journey data, feedback and metrics to identify areas of opportunity for further experience uplift
• Active management of stakeholder engagement plan, including co-ordination of the agendas, material and resolution of actions / takeaways post key meetings
• Management and ongoing maintenance of stories / epics / backlog within JIRA for orientation journey pod work

Required qualifications, capabilities, and skills

• Demonstrated experience working in product/journey and/or strategy
• Customer obsessed
• Ability to identify key issues, gather and analyze data to support hypotheses and develop actionable recommendations
• Ability to build and maintain strong and productive relationships
• Strong verbal, written and presentation skills
• Team-oriented, actively participating to foster a positive work environment with peers
• Ability to deliver results accurately, quickly, and efficiently while adapting to shifting priorities
• Ability to solve problems creatively and effectively
• Strong work ethic, self-starter who is creative with a ‘can-do’ attitude
• Proficiency in MS Excel, PowerPoint and other Office applications - ability to build senior level presentations and materials