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Loan Servicing Specialist IV



Chicago, IL, USA
Posted on Tuesday, July 2, 2024

Job Description

A great opportunity to be a part of the Loan Servicing Center for Wholesale Lending!

Job Summary

Located in Chicago, the WLS’s Loan Servicing Center is responsible handling loan servicing processing such as loan research and maintenance, loan payments, advances and terminations.

Job Description:

The Loan Servicing Specialist IV position is a Senior Level Processing role within the Centralized Money Movement Team. The candidate is responsible for processing high complexity loan transactions, in a fast-paced environment associated with various supported market segments. (i.e., CPC, WM, MMBSI, Real Estate Banking, Dealer Commercial Services, etc.) The Loan Servicing Specialist IV is responsible for various forms of monetary related transactions on the applicable commercial loan system. The position also entails escalated researching and processing maintenance transactions for monetary and non-monetary transactions. In depth knowledge of reconciling differences, monitoring interest/fee/principal transactions & various maintenance requests ensuring system integrity. Career progression is based on following performance metrics: productivity, quality customer satisfaction and contributions to the team.

Job Responsibilities

  • Creation of PDF batch work for quality control/two-touch and document repositories. Data entry of customer and loan details into the loan system
  • Process wire, draws, payments and maintenance transactions. Identifying inaccurate, incomplete or missing information on the transactions prior to submit for approval.
  • Responsible for minimizing credit and business risk through awareness of procedure, compliance, and bank policy.
  • Participating in projects and working groups as required
  • Review and complete escalated requests
  • Exercising judgment, discretion, and prioritization. Understanding and following Bank policy and established procedures
  • Provide exceptional customer service skills - Customer contact focuses on high volume or unique activities requiring interaction with internal market/credit partners & resources (ability to calculate interest and fee accruals for billing is required for this role).
  • Maintain prompt and proactive communication with business partners on the status of their requests
  • Meet or exceed established Service Level Agreements

Required qualifications, capabilities, and skills.

  • Successful completion of all periodic High Value Business Entitlements (HBVE) background checks
  • Minimum 2 years of prior loan operations and/or quality control experience in a banking or financial services industry.
  • For internal applicants, successfully meeting deliverables for a minimum of 1 year with any WLS Flow team as a Loan Servicing Specialist III
  • Proficient in Microsoft Office applications (i.e., Excel, Word, Outlook, etc.).
  • Ability to adapt to internal tracking and monitoring systems.
  • Knowledge of ACBS and/or Loan IQ. Understanding of US Dollar and Foreign Currency Loans
  • Working knowledge of legal/credit documents. Ability to interpret standard reports and forms.
  • Excellent interpersonal and written/verbal communication skills. Exceptional customer service skills.
  • Ability to effectively multi-task and prioritize workloads while working within tight service levels. Strong organizational and time management skills.
  • Demonstrate attention to detail and accuracy with completed work. Ability to consistently maintain high performance levels in stressful situations and high-volume environment.
  • Ability to think out of the box and recommend solutions/ improvement.

Preferred qualifications, capabilities, and skills

  • Bachelor’s degree or higher in Accounting, Business or Finance preferred.