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Technology & Product Experience Communications, Associate



Marketing & Communications, IT, Product
Mumbai, Maharashtra, India
Posted on Thursday, July 11, 2024

Job Description

We’re transforming the way we work and accelerating the delivery of innovation and change – and we need your help!

You’ll develop and deliver communications strategies that reach across the Consumer & Community Banking (CCB) Technology and Product & Experience organizations and line of business employees in India, helping to inspire and motivate our teams and share great news externally.

This is a respected and high-performing group, treated as trusted counselors on communications strategy. Your focus will be on technology, but you’ll help support product and experience as well. We’re looking for someone who’s a self-starter, creative and detail-oriented, someone who’s intellectually curious and passionate to learn more about business, technology, agile, development and other topics, and can make complex topics easily understood. A strong writer who tells stories that move people and can manage multiple projects both internally and externally across media channels.

Job Responsibilities

  • Creating and executing strategic communications plans and measuring their success.
  • Developing and managing communications tactics and channels (both internal and external) to support the team strategy; this will require partnership with communicators from multiple groups as you look to drive innovation, new ideas and better ways of communicating.
  • Managing priority stakeholder relationships and serving as a communicators advisor to complement business priorities with impactful storytelling; this includes staying current on emerging communication methods, patterns, techniques and technologies/tools.
  • Supporting multiple senior executives with communications needs, including executive messages, site visits, and town halls to connect with their teams and advance business goals.
  • Curating and writing interesting and compelling stories with a human connection to build, manage and deliver a robust internal and external editorial calendar
  • Interweaving local, country-wide and global priorities to maintain a balance and effective air traffic control of communication interventions in a highly matrixed environment.
  • Identifying areas of efficiency and ways to execute these responsibilities more simply and effectively.

Required qualifications, capabilities and skills

  • 10-12 years of internal, corporate and/or executive communications experience, including extensive hands-on writing, editing, project management and presentation building, in technology or financial services.
  • Demonstrated success developing executive-level messages, providing communications counsel to senior management teams, and executing strong communications strategies.
  • Hands-on writing experience in diverse styles and for various mediums- long form, short form, infographics, video, blogs, thought leadership op-eds, case studies, features, event reportage, executive scripts, creative campaign copy etc.
  • Organized self-starter, project manager and multi-tasker with a proven ability to track complex and overlapping milestones and manage multiple priorities and urgent deadlines.
  • Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company.
  • High level of independence, energy and integrity, demonstrates respect for a diversity of opinions and styles, and takes accountability and accepts responsibility.
  • Strong ability to take complex concepts and deliver them into simple/digestible communications.

Preferred qualifications, capabilities and skills

  • BA/BS in Communications, Marketing, Journalism, Public Relations or related degree
  • Experience working with C-suite executives
  • Experience in digital journalism, social media, digital content, Intranet design, content development, and collaboration and measurement tools
  • Knowledge of Agile methodology