Overview

The GB Digital Connectivity Product Manager will be responsible for partnering closely with third party software and service providers and vendors to develop integrations between numerous applications (e.g., ERP, TMS, HRIS, CRM, PMS) systems and J.P. Morgan Chase treasury services platforms. This role will be working at the forefront of driving digital innovation by embedding banking services within other ecosystems. The Product Manager will combine skills of product and project management to articulate both business and technical product needs, manage vendor relationships, prioritize roadmaps, and align with key internal stakeholders for product delivery against key client needs. The Product Manager will help drive all aspects of product development and execution to ensure seamless delivery of solutions and achievement of key outcomes for clients and the business.

Key Responsibilities

• Participate in user research to uncover client needs and use personas to identify new integration / partnership ideas and use cases to inform partnerships strategy
• Integrate data analytics, user experience research, competitor/market analysis, feedback from internal stakeholders, and business goals to help drive prioritization of potential partnerships
• Collaborate with partners and/or third party vendors to develop product roadmap for application integrations (e.g., ERP, TMS, HRIS, CRM, PMS, etc.) and scope out specific features / functionality for contract / SOW
• Work with legal, risk, and controls partners to ensure partner and/or third party vendor goes through TPO process and contract / SOW is executed
• Assist in the product development lifecycle of the integration by documenting requirements, ensuring sprint inputs (e.g. design and requirements) and outputs (e.g. tested code) are as envisioned, and providing direction and feedback to the partner and/or third party vendor doing the development work
• Create and / or refine initiatives, epics, and user stories in JIRA sprints and backlog
• Establish approach and manage pilot/rollout of new integration/partnership and capabilities, including objective/scope, target population selection, end-to-end user acceptance testing of features/functionality, communication, training/support, policies and procedures, and success feedback/metrics needed for pilot
• Develop and maintain deep relationships with delivery partners across the business including Sales, Onboarding, Servicing, Marketing, Controls, etc. to collaborate on deliverables needed for the go-to-market strategy Once launched, act as subject matter expert for integration / partnership and participate in general product management for affluent body of work
• Support end-to-end client experience and associated initiatives to deliver a best-in-class solutions for clients, which may involve direct client interaction and client issue resolution
• Identify ongoing gaps, optimizations, and future opportunities for the partnership/integration and capabilities needed for effective evolution

Required Skills and Qualifications

• Bachelor’s degree required
• 4+ years of financial services, product, or project management experience; banking technology and partnerships experience strongly preferred
• Experience with Agile Framework and tools such as Jira and Confluence preferred
• Advanced Microsoft Office skills including Excel and PowerPoint
• Ability to actively work within a team environment while driving accountability for personal goals
• Strong communication skills and ability to translate and synopsize data for decision-making
• Superior project management, problem-solving and time management skills
• Ability to perform well in a deadline-driven, fast-paced environment
• Exceptional interpersonal skills – ability to cultivate and build strong relationships with colleagues at all levels Ability to partner directly with development teams to translate product requirements and user stories into technology sizing estimates and requirements
• Experience developing roadmaps and immersive experiences to drive client engagement. Must be client experience obsessed
• Demonstrated ability to positively interact with cross-functional teams internally and externally to achieve specific business results