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Product Associate - Payments - Associate

JPMorganChase

JPMorganChase

Product
New York, NY, USA
Posted on Thursday, July 11, 2024

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.


As a Senior Product Associate in ChaseNet, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

  • Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
  • Considers and plans for upstream and downstream implications of new product features on the overall product experience
  • Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
  • Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
  • Writes the requirements, epics, and user stories to support product development
  • Build KPI and KRI reporting
  • Track systems performance
  • Identify potential issues/risks and implement proactive and reactive controls
  • Partner with our analytics and finance teams to build dashboards
  • Develop and communicate management reporting

Required qualifications, capabilities, and skills

  • 3+ years of experience or equivalent expertise in product management or a relevant domain area
  • Proficient knowledge of the product development life cycle
  • Experience in product life cycle activities including discovery and requirements definition
  • Developing knowledge of data analytics and data literacy
  • Strong knowledge of acquiring/payments operations
  • Excellent verbal, written, and presentation skills
  • A background in business or technology systems analysis is desirable
  • A strong team player with the ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment
  • Ability to work in an environment with strong controls