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Event Specialist Senior Associate



New York, USA
Posted on Thursday, July 11, 2024

Job Description

CIB Business Change Management Job Description:

Title: CIB Business Change Management – Team Member

Dept: CIB Business Change Management – Operations Hub

Division: CIB Finance & Business Management

Reporting to: Associate


  • Raising of requests in mainstream internal systems (EURC, IBID, Ariba etc.) to achieve on/off boarding and ad hoc requirements for CIB employees within SLA
  • Monitoring and chasing requests to ensure timely completion based on deadlines/urgency/escalations
  • Creation and maintenance of on/off boarding and ad hoc process dependent requirements e.g. manuals, templates, audit tracking tasks etc.
  • Management and execution of additional validation/control processes as per documented SOPs
  • Execution of additional projects to increase scope, controls, efficiencies and productivity


  • High attention to detail while multi tasking and working to target volumes
  • Strict SOP adherence and ability to manage ongoing periodic deliverables in addition to daily processing volumes.
  • Demonstrated control/process improvement focus.
  • Strong communication skills, both verbal and written – an ability to articulate clearly, logically and succinctly
  • Able to work effectively under pressure and in a rapidly changing environment in order to meet deadlines
  • Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.


  • Bachelor’s degree (or equivalent experience)
  • Proficiency in Excel, PowerPoint, Word
  • Comprehensive training will be provided on the Business Change Management responsibilities, infrastructure and procedures. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built-out.
  • VBA/Macro skills will be an added advantage but not essential.