Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Associate in Product Issue Management, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities

• Leads end-to-end end point rejects processes including stakeholder and dependency management, being a part of release management, decision-making, and end point rejects anomalies reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area preferred
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies preferred
• 5+ years of experience or equivalent expertise in Issue Management and/or Payment industry preferred
• Strong presentation (oral and written) skills with ability to understand and articulate complex problems and solutions, in a concise and relevant manner to all levels (including senior management)
• Experience in data analytics or billing reconciliation
• Demonstrated ability to effectively organize tasks and motivate individuals (internal and external) around initiatives
• Superior attention to detail, strong personal time management skills

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Proficient knowledge of payment fees and issue management
• Ability to communicate effectively
• SQL knowledge is required, Knowledge of Stratus application preferred, Python is preferred