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Workplace Solutions Applications Support QA



IT, Customer Service, Quality Assurance
Posted on Thursday, July 11, 2024

Job Description

As an Applications Support team member within the Workplace Solutions team you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally —and to grow your career in any direction you choose.

Job Responsibilities

  • Investigate production code issues with a focus on fast resolution
  • Perform and/or assist with code root cause analysis to resolve long-term issues and prevent re-occurrence
  • Organize and contribute to incident postmortems. Drive to constantly improve processes
  • Strong reporting skills, providing key data and metrics to management
  • Triage production issues as part of the support team
  • Understanding of high-availability, fault-tolerant, scalable, and distributed systems
  • Work closely with Architecture and Delivery Teams to ensure minimum issues (bugs, performance, etc.) within the software
  • Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members
  • Participate in a front-of-the-line team for production issues and their resolution

Required Capabilities, Qualities and Skills

  • Previous Equity Shares Admin experience
  • Experience in Production Support and incident management
  • Ability to organize and plan work independently in a rapidly changing environment
  • Ability to multi-task and context-switch effectively between different activities and teams
  • Experience with Database and Software Analysis
  • Strong analytical and problem-solving skills
  • Excellent interpersonal skills in handling internal and external customers

Preferred Qualities, Capabilities and Skills

  • Jira Atlassian software knowledge
  • Knowledge of monitoring tools (Grafana, New Relic, Pingdom)
  • Logging (Graylog, Splunk, Datadog)
  • Incident & Alert Management - OpsGenie
  • Development background (ideally in C#)