Document & Business Solutions (DBS) is the company’s primary office-based services provider for the firm, globally, operating across APAC, EMEA, LATAM, and NAMR in more than 50 cities. DBS is responsible for providing vital products and services, including but not limited to, creative & design, document creation/print/copy, mail distribution, messenger, courier, and fulfillment scanning and archiving. Additionally, DBS manages a suite of products, including, SmartPrint (floor printers), mail digitization and DBS’s online service platform.

As a Receipt and Distribution Specialist in Document & Business Solutions, you will be expected to serve in a production capacity. Additionally, you may be required to work in any of the production locations/environments to meet the needs of the customer/company in delivering our products and services while meeting established SLAs, quality, and productivity standards.

Job Responsibilities:

• Operating functional equipment; including printing, scanning, inserting, sortation, x-ray and other equipment, as applicable.
• Receive and process incoming and outgoing mail.
• Print and finish and distribute all submitted print requests and documents.
• Undertake Check management in line with processing procedures (where applicable).
• Scan documents/files and integrate into agreed document workflow/depositories.
• Arrange courier collection including required manifest(s) and documentation.
• Manage other logistics function such as shuttle bus operations and overnight shipping.
• Handling of specialized items and more complex inquiries, including possible extensive research.
• Manage inventory and fulfillment for production centers.
• Respond to all requests and inquiries from end users of the DBS services.
• Identify non-compliant activities, resolve discrepancies and escalate as appropriate.
• Maintain basic record keeping and tracking of data as required by management.
• Manage other duties as assigned.

Required qualifications, capabilities, and skills:

• Good customer service skills, attentiveness, able to interact positively and pleasantly.
• Ability to follow directions, show initiative, work and perform duties under minimal supervision, and follow through on tasks.
• Self-motivated with proven ability to learn and to seek and participate in cross training opportunities and willingness to utilize downtime to learn new skills.
• Able to work productively in a fast-paced team environment.
• Detail and deadline oriented with strong emphasis on safeguarding all personal and confidential information.
• Basic understanding of risk and control for the activities responsible.
• Be aware of and maintain safe working practices related to H&S.
• Able to resolve problems and with the ability to recommend process improvements.
• Intermediate understanding and use of Microsoft Office products; (Excel, Word, Power Point, and Outlook; including email & calendar).
• Must be comfortable with and have a solid understanding of basic business technology.
• Good oral and written communication skills.
• An intermediate understanding of the English language, in verbal format and written format, is required.
• High school diploma or equivalent required.
• Strong verbal communication skills in Korean to support clients from Korea

Preferred qualifications, capabilities, and skills:

• Minimum 1 year Administrative work experience is preferred