Career Central

Connecting people since 1887
Leverage our network to build your career.
Tell us about your professional DNA to get discovered by any company in our network with opportunities relevant to your career goals.

Payments Solution Center Associate



bournemouth, uk
Posted on Thursday, July 11, 2024

Job Description

Join the Payments Solutions Center team and develop as a Team Leader in Payments with us!

As a Payments Solution Center Associate within the Payment Solutions Center, you will be responsible for leading a team within our support center, manage the day-to-day operations of the department and ensure that business objectives are consistently achieved. You will work closely with various stakeholders to lead local strategies for sustainable performance, improve enterprise-wide processes, and meet business objectives.

Job responsibilities

  • Provides management support and oversight of the Payments Solutions Center team that span businesses and products; includes business planning, strategy, and resource allocation
  • Creates a positive work environment that supports the delivery of excellent customer service and achieves our shared business goals
  • Manages and directs team activities and monitor progress
  • Develops and implements operational plans, actions, and programs in support of long-term business objectives
  • Operates in a highly regulated environment, ensures appropriate policies, procedures and controls are in place and followed to control risk and ensures we deliver and exceed our customer expectations
  • Assists Internal Partners with escalations, questions and/or general support needs
  • Participates in all hiring and performance management activities pertaining to the team
  • Handles special projects and tasks as assigned by Management

Required qualifications, capabilities, and skills

  • Proven leader of teams with a passion for customer service, with a focus on excellence, servicing customers in an eCommerce or financial services environment
  • Ability to deliver on KPIs and execute on process improvements
  • Passion for leadership, and coaching and developing employees, with a high degree of positive energy and endurance
  • Excellent communicator and listener, both verbally and in writing, who is able to present persuasive arguments to executives and customers
  • Ability to multi-task effectively and prioritize rigorously
  • A self-starter, who confronts and escalates issues and barriers head-on and with an appropriate sense of urgency
  • Ability to present complex information in an understandable and compelling manner
  • Experience with statistical / trend analysis including merging multiple data points, creating ad hoc reports and translating results into strategy is required