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Director of Accessibility Products



Plano, TX, USA
Posted on Thursday, July 11, 2024

Job Description

Join the Chase Consumer Bank Digital Accessibility Team which aims to drive significant value for our customers and the bank by enabling culture, knowledge, habits, tools, data, and support to help our teams to make every customer’s digital experience fully accessible. We maintain JPMC’s global Accessibility standards and testing approaches as well as offer accessibility tools and training to employees across the firm to increase their skills, effectiveness, and productivity. We also attach accessibility experts as advisors and testers to product teams and further support their success with process governance and reporting.

As the Executive Director, Digital Accessibility Standards, Tools, and Training, reporting to the Head of Digital Accessibility, you will play a pivotal role in championing accessibility across our digital products and platforms. You will lead initiatives to establish and enforce accessibility standards, implement effective tools and technologies, and provide comprehensive training to improve our teams adhere to new ideas. This role requires a deep understanding of accessibility guidelines, strong leadership skills, and a commitment to promoting inclusivity. The position will work in close partnership with the Head of and other leaders on the Digital Accessibility Team as well as key functional partners and leaders across various lines of business who are stakeholders in delivering accessible digital products and documents.

Job responsibilities

  • Lead our Digital Accessibility Standards, Tools, and Training teams.
  • Develop and implement digital accessibility standards and for the firm.
  • Lead the design, development, and release of digital products that deliver these standards and supporting materials to employees globally.
  • Identify and implement accessibility tools, software, and technologies to support accessibility and usability.
  • Provide expert guidance and support to leadership and other stakeholders on accessibility-related inquiries and issues.
  • Design and deliver training programs and workshops on digital accessibility for internal stakeholders.
  • Stay current with accessibility trends, standards, regulations, and advancements in assistive technologies.
  • Act as a subject matter expert on digital accessibility, representing the company in industry forums and conferences.
  • Build relationships with standards organizations, universities, external partners, and the community.

Required qualifications, skills and capabilities

  • Expertise in Digital Accessibility, Assistive Technology, and international Digital Accessibility Standards and technical specifications.
  • Experience working in the Digital Accessibility field, conducting accessibility audits, developing and delivering training, and developing accessible UIs.
  • Demonstrable experience in contributing to the development of global Accessibility Standards (e.g., serving on W3C committees, contributing to drafts, opening bugs)
  • Broad experience with industry new ideas and how accessibility is implemented, Experience with the accessibility legal issues and the current/evolving landscape, Experience evaluating, managing, and negotiating with accessibility vendors.
  • Demonstrated others-centric attitude, focused on transparency and bringing value, uplifting others, sharing credit and succeeding as a team.
  • Demonstrated consultative and collaborative approach with skill at navigating complex organizations with a variety of activities and personalities.
  • Demonstrates excellent judgment to mitigate risk that could impact the firm’s reputation, Good people management skills, demonstrate building highly effective teams.
  • Demonstrate ability to lead through influence and collaborate across a highly matrixed organization, Ability to communicate effectively and confidently (both verbal and written) with excellent story-telling / deck-writing / public speaking and presentation skills required
  • Openness to an environment of active developmental feedback from peers and managers; eagerness to work in a fast-paced, results-driven, highly dynamic environment.
  • Bachelor’s degree required.
  • Passion for accessibility and ability to communicate the importance and value of accessibility through data, story, and influence.

Preferred qualifications, skills and capabilities

  • Financial Services background is plus.