Chase Merchant Services, a business unit within Corporate and Investment Bank (CIB), is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies.

As a Merchant Services Team Manager within Chase Merchant Services, you will be leading two teams within our call center. You will be partnering and collaborating with various teams to supervise the service operation and effectively lead account specialists in providing excellent and efficient service to our merchants. You will also be responsible for interacting, educating, and supporting Relationship Managers and their clients. This role provides an opportunity to leverage your advanced analytical skills, excellent communication skills, and your ability to influence employee morale.

Required qualifications, capabilities, and skills

• Relevant work experience, preferably directly managing multiple teams servicing customers in a technical support environment
• Must be willing to work in an environment that requires phone-based customer interactions
• Experience in an eCommerce or financial services environment
• Excellent verbal and written communication skills
• Ability to provide professional and interpersonal communication when interacting with others
• Knowledge of computer software systems such as Microsoft Office, including using and creating spreadsheets and databases
• Critical thinking, problem solving, and interpersonal skills
• Ability to influence employee morale
• Ability to multi-task and be self-directed

Preferred qualifications, capabilities, and skills

• Knowledge of payment processing, merchant services and related procedures and products

Work Schedule

• Must be willing to work schedules during our operating hours, which can include evenings and bank holidays
• Must be willing to work in office a minimum of three days per week