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Business Analysis Associate

JPMorganChase

JPMorganChase

Mumbai, Maharashtra, India
Posted on Thursday, July 11, 2024

Job Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Transformation team to partner with the Business.

As a Business Analysis - Sr Associate within our team, you will use data and deep-dive analysis to achieve strategic goals impacting Efficiency, Customer, and People. You will collaborate with teams in Operations, Controls, Finance, Human Resources among others, to solve end-to-end business problems. This role provides an opportunity to refine internal processes with the objective of enhancing productivity and quality.

Job Responsibilities:

  • Using data and deep-dive analysis to achieve the strategic goals impacting Efficiency, Customer and People
  • Drive completion of strategic objectives by effective tracking and communication
  • Collaborate with teams in Operations, Controls, Finance, Human Resources among others, to solve end-to-end business problems
  • Facilitate scheduled or adhoc meetings with partners with an objective to review metric performance, understand and define problems, leverage expertise and deliver solutions
  • Evaluate and refine internal processes with objective of enhancing productivity and quality
  • Understand changes in the business environment and promptly align to the changes with minimal possible disruption

Required qualifications, capabilities and skills

  • Minimum 3-years of experience using strong analytical skills with an ambition to improve processes
  • Minimum 3 relevant experience of working directly with Senior Leadership
  • Relevant work experience using Contact Center metrics, which includes but not limited to, Workforce Management metrics, People and Customer is required
  • Highly proficient in working with MS Excel, MS Word and MS PowerPoint
  • Being able to cope efficiently with various topics in parallel
  • Work well as part of a team but also be able to work independently
  • Efficiently identify, manage, and escalate relevant issues