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SPANISH REQUIRED: Collections: Card Supervisor

JPMorganChase

JPMorganChase

People & HR, Operations
Tempe, AZ, USA
Posted on Thursday, July 11, 2024

Job Description

Join our team as a Collections Supervisor, where you will have the opportunity to develop and manage a team of front-line specialists, achieving and reporting key performance metrics. This role offers a chance for career growth, skill development, and the opportunity to contribute to a dynamic team.

As a collections supervisor in core accounts you'll tackle intricate employee and customer challenges with precision and urgency, ensuring deadlines are not just met but exceeded. Your focus isn't just on troubleshooting – it's about aligning every action with the strategic goals of the organization and the satisfaction of its customers. Get ready to spearhead initiatives that turbocharge service efficiency, implement game-changing enhancements, and wield data analysis like a pro to propel us towards operational excellence and continuous improvement.

Job responsibilities

  • Resolve complex and escalated employee and customer problems and inquires
  • Operate with urgency and meet deadlines
  • Focus on the customer, the organization’s business goals and systems
  • Recommend and implement enhancements to improve effectiveness and efficiency of services and systems
  • Execute of control initiatives
  • Interpret and analyze data

Required qualifications, capabilities, and skills

  • Bilingual - Fluent in Spanish
  • Minimum of two years management in Collections
  • Previous financial experience
  • High School Diploma or equivalent

Preferred qualifications, capabilities and skills

  • Experience managing in a call center environment, preferably in Collections
  • Experience in a large department or group within an Operations function
  • Advanced proficiency with computer functions strongly preferred
  • Bachelor’s Degree