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Client Data Manager I



Data Science
Hyderabad, Telangana, India
Posted on Thursday, July 11, 2024

Job Description

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers.

Job Summary

Your primary responsibility is to ensure all client KYC records are compliant with regulatory standards. Should drive high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships. The role must have great customer service standards to define, analyze, to resolve inquiries and escalations. Should be able to closely manage day to day operations of the team/department. Should be able to proactively and strategically improve processes to ensure team members are high performing and meeting the firm wide quality standard.

Job Responsibilities

  • Understanding and implementation of KYC standards, guidelines, policies and procedures. Be a KYC expert in Corporate and Investment banking domain to conduct end to end KYC
  • Understand the firm’s KYC requirements when completing documentation inclusive of Customer Identification Program (CIP), Minimum Due Diligence (MDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD), Specialized Due Diligence (SpDD) and Product Due Diligence requirements (PDD)
  • Partner with Compliance, Screening, DDR, and AAR team to resolve KYC exceptions and obtain approvals where necessary
  • Engage with stakeholders including Middle office, on shore makers to track exceptions and KYC completion. Exhibit the highest standards of customer service to our internal and external customers (inclusive of confidentiality)
  • Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
  • Drive Process improvements and implement process changes as necessary

Required Qualifications, Capabilities, and skills

  • Bachelor’s Degree or Graduate Degree
  • 8+ years’ experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Compliance and KYC.
  • Computer skills: Lotus Notes and Microsoft Office Suite including Excel, Word, and PowerPoint
  • Outstanding client management, partnership building, leadership, and direct experience of dealing with stakeholders using Effective communication, organization, prioritization and interpersonal skills
  • Ability to identify risks, issues and successfully navigate through to completion
  • Self-reliance and willingness to "own" complications and creatively find solutions
  • Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment